Plumbing Sales Adviser

Oak Plumbing Inc•Benicia, CA

19h•$24 - $35

About The Position

Successful service industry plumbing companies need a great plumber with professional customer service and trade skills to handle the service needs of customers Receive and answer within reason all incoming telephone calls and messages from Dispatch/management daily to coordinate schedule and support the needs of the business Utilizing dispatch software as needed to create invoices, document the history of the jobs through both notes as well as photographic documentation, travel ETA, and Job progress on each job before being dispatched to the next one Handle calls for a variety of customer needs Successfully diagnose a variety of issues Communicate the value levels of different options Communicate with customers to educate and support the decision-making process Appropriately use supplies for each job, and communicate on supply usage Successfully install a job to meet quality expectations of code, and professionalism Show Installation throughout before and after method Communicate with dispatch/dispatch Software on successful completion Company vehicle: Maintain a valid driving license Maintain the personal driving records to facilitate the privilege of a company vehicle Maintain the safety of company vehicles through safe driving and secure staging Take-home privilege based on maintaining sales goals, and safe behavior professionally handle all interactions with customers in keeping with company standards Attend and participate in mandatory training Maintain safety expectations of Oak Plumbing at all times Other duties to be assigned by management Sales Expectations: Maintain an average closing ratio above 70% minimum Maintain minimum monthly sales above $80,000 Maintain a minimum margin of 60% Review sales performance with management monthly and quarterly for opportunities and performance. Direction: Train other members of Oak Plumbing staff on the procedure, tactics, and KPI for successful Sales Direct and follow up with installation personnel to manage the completion of sold work. Note and record issues that require intervention and resolution Experience/Skills required: Mechanical Plumbing knowledge, Positive Communication skills, Organization, Follow-up, and knowledge of Service Titan are a necessity Ownership of own tools and equipment Exemplary record of sales and customer service Empathic communication techniques Sales Techniques and person-to-person communication Lift 80+lbs regularly, crawl, twist, and work in tight confined spaces Job Expectations: As Sales Advisor: Amount above base Commission conditional on the completion of the following expectations. (Please note not following these expectations can and will also result in disciplinary actions up to and including termination.): Job Detail level, pictures, billing meeting Margins, (Cost of materials must be less than 20% of job value and Direct labor must be less than 20%) and cycle time of closure meeting expectations Parts list recorded into Service Titan on the day of sale. This is to ensure parts are ordered in a timely fashion Multi-Day jobs to require layout time on the first day, and closing time on the last day to collect and quality check Support all customer concerns Completion of closed job review with manager

Requirements

Mechanical Plumbing knowledge
Positive Communication skills
Organization
Follow-up
Knowledge of Service Titan
Ownership of own tools and equipment
Exemplary record of sales and customer service
Empathic communication techniques
Sales Techniques and person-to-person communication
Lift 80+lbs regularly, crawl, twist, and work in tight confined spaces

Responsibilities

Receive and answer within reason all incoming telephone calls and messages from Dispatch/management daily to coordinate schedule and support the needs of the business
Utilizing dispatch software as needed to create invoices, document the history of the jobs through both notes as well as photographic documentation, travel ETA, and Job progress on each job before being dispatched to the next one
Handle calls for a variety of customer needs
Successfully diagnose a variety of issues
Communicate the value levels of different options
Communicate with customers to educate and support the decision-making process
Appropriately use supplies for each job, and communicate on supply usage
Successfully install a job to meet quality expectations of code, and professionalism
Show Installation throughout before and after method
Communicate with dispatch/dispatch Software on successful completion
Maintain a valid driving license
Maintain the personal driving records to facilitate the privilege of a company vehicle
Maintain the safety of company vehicles through safe driving and secure staging
professionally handle all interactions with customers in keeping with company standards
Attend and participate in mandatory training
Maintain safety expectations of Oak Plumbing at all times
Maintain an average closing ratio above 70% minimum
Maintain minimum monthly sales above $80,000
Maintain a minimum margin of 60%
Review sales performance with management monthly and quarterly for opportunities and performance.
Train other members of Oak Plumbing staff on the procedure, tactics, and KPI for successful Sales
Direct and follow up with installation personnel to manage the completion of sold work
Note and record issues that require intervention and resolution
Job Detail level, pictures, billing meeting Margins, (Cost of materials must be less than 20% of job value and Direct labor must be less than 20%) and cycle time of closure meeting expectations
Parts list recorded into Service Titan on the day of sale. This is to ensure parts are ordered in a timely fashion
Multi-Day jobs to require layout time on the first day, and closing time on the last day to collect and quality check
Support all customer concerns
Completion of closed job review with manager