Sales Representative

Grimco Canada Inc. • Richmond Hill, ON

18d • Onsite

About The Position

The Inside Sales Representative at Grimco is a key member of the territory sales team, responsible for managing inbound phone and chat communications, processing orders, providing exceptional customer support, and collaborating with other sales roles to drive revenue. Inside Sales Reps are the frontline of customer interaction and play a critical role in building relationships, solving problems, and keeping the sales engine running smoothly. This role requires a high level of attention to detail, a friendly and energetic demeanor, and a deep understanding of Grimco’s products and procedures. This role is a full time, permanent, in office role located at 490 Elgin Mills Rd E Richmond Hill, ON L4C 0L8.

Requirements

• 1–3+ years of customer service or sales support experience.
• Strong verbal and written communication skills.
• Detail-oriented and organized, with the ability to manage multiple tasks.
• Comfortable using phones, email, chat tools, and CRM systems.
• Enthusiastic, proactive, and team-focused.
• Familiarity with sales order system and product offering.

Nice To Haves

• Friendly, positive, and professional in every interaction.
• Accurate and dependable when handling data and orders.
• Willing to support the team and step up when needed.
• Self-motivated and driven by customer satisfaction and sales impact.
• Always learning and improving to provide better support.

Responsibilities

• Promptly assist customers via phone, email, chat, and web orders; remain available and responsive across all channels.
• Accurately enter customer orders and ensure timely, precise processing.
• Deliver positive, solution-focused service across the entire sales process — from quote or order entry through delivery and follow-up, ensuring consistency across all communication channels.
• Provide quotes, follow up on orders, communicate lead times, and help fulfill customer needs.
• Proactively maintain existing customer relationships, ensuring strong ongoing business in addition to growth opportunities.
• Identify opportunities to increase order value and promote complementary products.
• Participate in targeted outbound call projects to support team goals and customer re-engagement.
• Pass along qualified leads to the appropriate hybrid or outside sales rep for follow-up.
• Handle problems independently when possible, escalating only when necessary.
• Maintain fluency in company products, procedures, and sales systems.
• Collaborate with peers to reach team goals, maintain a positive work environment, and share best practices.
• Maintain up-to-date customer records in 360+, ensuring accurate data that supports scorecard measurements of customer experience, product knowledge, and account health.

Benefits

• Employee development, tailoring career paths to align with each individual’s talents, strengths, and interests.
• Promoting from within—top performers become future leaders.
• Accommodations throughout the recruitment process.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed