Sales Representative - Appliance Sales Major Appliances 6250
About The Position
At Nebraska Furniture Mart (NFM), we’ve been hiring friends since 1937—people who share our passion for helping customers feel right at home. If you share our vision, we invite you to be one of us! People love working here! Named one of Furniture Today’s Best places to work, and here a few reasons why: A FUN, stable work environment, with no layoffs in our history. A safe place to work and shop, development opportunities leading you to the career of your dreams and a culture that encourages volunteering and serving our communities. This is not your typical sales job! A career in sales at NFM means helping our loyal customers create a home that they love. As NFM’s Sales Representative, you will provide world class service to NFM customers by using Ten Steps of the Sales and performing the following duties. Assist website customers with determining needs and providing product and/or policy information Efficiently manage the chat session. If the chat session becomes excessive, recommend a reply via telephone Research and assist Online admins with Online customer orders that are delayed or past due on their pickup dates Manage multiple chat sessions at one time Utilize internal resources to gather requested information or to find a solution/response for the customer Your work will directly impact our ability to help people create a lifestyle they love, for the people they love-because that’s what we love.
Requirements
- High School Diploma or GED preferred
- Excellent communication skills
- Professional, neat and clean-cut appearance
- High degree of self-motivation and project positive attitude
- Customer centric and enjoys serving others
- Ability to establish rapport and develop trust with customers
- Ability to enter data quickly and accurately
- Ability to use MS Office applications and navigate the internet
- English/Spanish bilingual speakers preferred
- Pre-employment screening includes, but isn’t limited to, criminal background check
- Bachelor’s Degree in Interior Design or equivalent experience preferred
- 5 years furniture sales required
- Interior design experience required
- Ability to work early mornings/late nights and weekends based on business needs
Nice To Haves
- English/Spanish bilingual speakers preferred
- Bachelor’s Degree in Interior Design or equivalent experience preferred
- 5 years furniture sales required
- Interior design experience required
- Ability to work early mornings/late nights and weekends based on business needs
Responsibilities
- Constantly circulate the sales floor and greet customers in a timely manner. Avoid “grouping” or other behaviors that prevent effective greetings
- Identify and resolve all post-order problems quickly and efficiently. Partner with other sales staff or customer care teams whenever necessary to ensure prompt and thorough problem resolution
- Maximize the sales process. Achieve all sales targets and goals as assigned by the Sales Manager, including sales volume, gross margin%, add-on sales and returned merchandise
- Use all existing tools, such as catalogs, internet, workshops, etc. to acquire expert knowledge of the assigned product lines
- Support the department’s management staff. Demonstrate teamwork at all times with all NFM work groups
- Assist website customers with determining needs and providing product and/or policy information
- Efficiently manage the chat session. If the chat session becomes excessive, recommend a reply via telephone
- Research and assist Online admins with Online customer orders that are delayed or past due on their pickup dates
- Manage multiple chat sessions at one time
- Utilize internal resources to gather requested information or to find a solution/response for the customer
Benefits
- Same day pay - access to your earned pay on-demand, when you need it the most
- Competitive pay - generous annual increases up to 7%
- Inclusive culture – Because everyone who works or shops at NFM should feel right at home
- Health, dental, vision, life Insurance, short and long term disability
- Paid holidays (upon hire) and paid time off (after 90 days)
- Staff discount on merchandise (Collectively, NFM staff have saved almost $2 million on purchases in the last 12 months)
- Virtual and in-person career development opportunities at all levels
- Paid community volunteer opportunities
- Tuition Reimbursement
- 401(k) and company match after one year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
