Sales Representative

Stoneburgh Management • Fort Worth, TX

9d • Remote

About The Position

Fort Worth Heat and Air is hiring a phone-based Sales Representative to handle inbound and warm outbound calls from homeowners and small businesses. This role is focused on converting interested leads into booked jobs and sold estimates, not cold-calling a random list. You’ll spend most of your day on the phone: answering inquiries, following up on open quotes, explaining options, and asking for the business.

Requirements

• Prior phone-based sales or customer service experience required
• Comfortable spending most of the day on the phone and asking for the close
• Clear, professional communication and strong listening skills
• Organized and consistent with follow-up and note-taking
• Willing to work an 8–5 schedule with some flexibility for peak call times
• Able to pass a standard background check

Responsibilities

• Handle inbound calls and web leads from prospective customers
• Make outbound follow-up calls on open estimates, missed calls, and past-due recommendations
• Ask structured discovery questions to understand the customer’s situation and needs
• Present clear options, pricing, and next steps (service visit, maintenance plan, replacement estimate, etc.)
• Confidently ask for the sale and secure verbal commitment
• Coordinate with dispatch/office to get jobs scheduled and information handed off cleanly
• Document all calls, outcomes, and next steps in the system
• Hit daily/weekly activity and sales targets

Benefits

• Commission Structure
• Base commission: 10% of gross profit on each residential install.
• Install & Service Upsell Spiffs
• Flat spiffs (paid after customer payment clears): 5-Year Labor Warranty: $135, 10-Year Labor Warranty: $270, IAQ Testing (basic): $25, IAQ Testing – Registered Professional: $100, Whole-Home Air Purification system: $350, Honeywell Elite Pro 1200 thermostat: $50
• Memberships (Comfort Club & Breakdown Shield)
• Comfort Club – Pay Now: $50 per prepaid year, capped at 3 years per system on a single sale.
• Breakdown Shield – Pay Now: $25 per prepaid year, capped at 3 years per system on a single sale.
• Comfort Club – Pay Later (billed every 4 weeks): Earn the same $50 per year, paid as a one-time lump sum after 12 consecutive months of on-time payments.
• Breakdown Shield – Pay Later (only with Comfort Club Pay Later): Earn $25 one-time after 12 consecutive months of on-time payments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed