Sales Representative

Lithia & Driveway•Troy, MI

12d•Onsite

About The Position

Suburban Buick GMC of Troy is seeking a Sales Representative to join their team. This role involves greeting customers, providing product presentations, conducting test drives, prospecting for new business, and maintaining customer relationships through the CRM system. The Sales Representative will also be responsible for scheduling appointments, assisting with the write-up process, staying knowledgeable about products and promotions, and participating in sales and training meetings. Additionally, they will ensure the cleanliness of the lot and showroom, manage the vehicle delivery process, and introduce customers to the Service department. This position also includes a training component where the Sales Representative will mentor and train a new salesperson for 60 days, ensuring they are proficient in the sales process and product knowledge. Regular communication with a program coordinator and attendance at mentor trainings are also expected.

Requirements

Strong attention to detail
Sense of urgency
Excellent communication
Typing – ability to type efficiently to enter accurate information into tracking system
Mathematics – ability to solve basic math calculations.
Basic computer skills
Acceptable driving record and a valid driver's license in your state of residence
High School graduate or equivalent, 18 years or older required.
Must be able to obtain required licensing as per state law.

Responsibilities

Greet customers in a prompt, friendly and professional manner.
Provide professional product presentations to all customers.
Offer and accompany customers on vehicle demonstration ride(s).
Develop and prospect new business continuously.
Gather customer contact and interest information from new or prospective customers and accurately enter in the CRM.
Utilize the Salesperson Daily Work Plan to follow-up with prospective customers and maintain relationships with current customers ensuring their needs are met.
Schedule customer appointments daily.
Assist customer during write up process ensuring it is a non-confrontational experience.
Build and maintain knowledge of product information, current sales pricing and manufacturer promotions.
Attend and actively participate in daily sales and training meetings.
Practice skills daily including customer service and interaction, product presentation, product knowledge and phone communication.
Maintain appearance and cleanliness of vehicle lot and showroom.
Upon sale, present and deliver vehicle to customer following delivery process ensuring a satisfying customer experience.
Upon sale, introduce customer to Service department following Sales 2 Service process.
Obtain all appropriate licensing as required by state law (if applicable) following the states written policy.
Train assigned salesperson for 60 days daily on your store’s sales process, role-play, product demonstrations and product quizzes to ensure Sales Representatives are well versed in the sales process and manufacturer product knowledge.
Assist sales representative with daily customer contact activity using the daily work plan in CRM to make daily sales appointments and follow-up on sold and unsold customers.
Communicate regularly with program coordinator and submit monthly meeting and activity information.
Attend mentor trainings as necessary.
Assist trainee to meet performance expectations as laid out in their job description.