Sales Representative-1

Caterpillar Inc.•Midland, TX

1d•$97,530 - $146,290•Onsite

About The Position

Manages customers' relationships to market company products and services and assists in the development of sales capability. Develop and maintain effective internal partner relationships and relationships with regional customers so that sales objectives can be achieved. Establish relationships with business decision makers and identify business needs and problems. Will work with senior management to develop and implement market strategies for customers as well as securing commitment of SPM Oil & Gas resources to assure continued customer satisfaction. This position will consult with various departments within SPM Oil & Gas regarding the direction and strategies that key industry leaders will be adopting in the future. Travel in the field to monitor and resolve issues regarding customer satisfaction and future product needs. Take steps necessary to assure product health in order to maintain and enhance PINS growth. You ensure that regional decision makers have been fully exposed to the features/ benefits available from SPM Oil & Gas products. Must communicate effectively across product, industry, and/or customer audiences to gain understanding and acceptance of ideas and recommendations. Must have ability to work with people from many different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences. Good human relations skills are required to develop a collaborative/cooperative work relationship with others inside and outside the business unit. This position makes regular visits to customer and job locations.

Requirements

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

Nice To Haves

Proven ability to execute sales strategies that drive growth, profitability, and customer engagement.
Background in Oil and Gas Services, Iron Management, Stimulation Services or Completion Services related fields.
Demonstrated success in strong customer service orientation with the ability to build lasting relationships and deliver a positive customer experience.

Responsibilities

Understanding of business model and acting within the business process guidance on review and approval for variance programs and commercial actions.
Build and maintain customer relationships in order to promote and sell SPM products and services.
Designing and assisting customers on the forecast, sales/services strategy planning, and sales techniques; supporting the rollout of new products.
Performing regular performance reviews with customers and ensuring implementation of corrective actions where needed.
Presenting products or services for stakeholders, answering any customer questions, and addressing their needs.
Effective communication to enhance Customer Experience and Relationships