Sales Representative - Action Line

Hilton Grand Vacations•Williamsburg, VA

1d•Onsite

About The Position

An Action Lines Sales Representative is responsible for greeting guests, understanding their travel interests, and offering the best options to meet their needs. This role involves presenting Hilton Grand Vacations ownership products to potential owners to generate sales volume and leads while maintaining a professional and ethical representation of the company. The representative will maintain effective communication with clients, providing follow-up to ensure customer happiness through various communication methods such as email, telephone, and written correspondence. They will apply selling concepts promoted at HGV, generate referral leads with each new customer, and promote a positive, partnership-focused environment while upholding company core values and policies. The role requires attending weekly sales training sessions, maintaining business standards for sales volume, ethics, and floor behavior, and carrying out other reasonable requests from management.

Requirements

Minimum 1 year of sales and customer service experience with proven ability to close sales.
Ability to work a flexible schedule to include weekends and holidays.
Ability to resolve sophisticated customer service issues and adapt to changes in a fast-paced environment.
Ability to meet all compensation plan goals.
Proficiency in English (reading/writing/speaking).
High School diploma or equivalent.

Nice To Haves

Previous sales and marketing experience in a similar luxury goods or services industry is a plus.
Experience selling branded Timeshare or Vacation Ownership products.

Responsibilities

Greeting guests and listening to their travel interests to offer the best options to meet their needs.
Presenting the Hilton Grand Vacations ownership products to our potential owners to generate sales volume and leads while maintaining a professional and ethical representation of the company.
Maintaining effective communication with clients and providing follow-up to ensure customer happiness by using various forms of communication (ie: email, telephone, and written correspondence).
Applying selling concepts promoted at HGV.
Generating referral leads with each new customer.
Promoting a positive, partnership-focused environment and maintaining our core values and policies.
Attending one of HGVC's sales training sessions every week, according to HGV policies and procedures.
Maintaining business standards for sales volume, ethics, and floor behavior with customers and coworkers.
Carrying out all other reasonable requests by management which the associate is capable of performing.