Sales Representative (Remote)

Open Management

22h•Remote

About The Position

Open Management is seeking a professional, customer-focused Sales Representative to support one or more apartment communities by serving as the first point of contact for prospective residents. As a remote member of our leasing team, you will be responsible for responding to inquiries, nurturing leads, scheduling tours, following up with prospects throughout the leasing process, and helping convert interest into signed leases. This role is ideal for someone with prior apartment leasing or property management experience who enjoys building relationships, providing exceptional customer service, and helping people find their next home.

Requirements

Apartment Leasing Experience (Highly Preferred)
2+ years of apartment leasing or residential property management experience
Previous roles as Leasing Consultant, Leasing Specialist, Leasing Agent, or similar strongly preferred
Knowledge of leasing processes, Fair Housing principles, and resident communication
Excellent verbal and written English skills
Friendly, professional phone presence with ability to build rapport quickly
Strong active listening and customer service abilities
Comfortable guiding prospective residents through the leasing process
Proven ability to follow up consistently and convert inquiries into appointments and leases
Skilled at overcoming objections with a consultative, customer-first approach
Proficient with CRM systems, property management software, Microsoft Office, and Google Workspace
Experience with platforms such as Yardi, AppFolio, Entrata, RealPage, ResMan, or similar
Strong attention to detail with excellent organizational and time management skills
Ability to manage multiple conversations and follow-up tasks simultaneously
Takes ownership of performance metrics and consistently follows established processes
Experience working remotely or as a virtual assistant
Thrives in a fast-paced, remote work environment

Nice To Haves

Bilingual (English/Spanish) is a plus

Responsibilities

Promptly answer inbound phone calls, emails, text messages, and online inquiries from prospective residents.
Provide accurate information about apartment availability, pricing, amenities, floor plans, community features, and lease terms.
Schedule apartment tours and coordinate with onsite leasing staff when appropriate.
Conduct consistent follow-up with prospects before and after tours through phone, email, and text to encourage lease conversions.
Maintain ongoing communication with prospective residents throughout the leasing process until a leasing decision is made.
Qualify prospective residents by understanding their housing needs, desired move-in dates, budget, and preferred apartment features.
Guide prospects through the application process and answer questions regarding required documentation and next steps.
Accurately document all interactions, notes, and follow-up activities within the company’s CRM and property management software.
Meet or exceed response time, follow-up, appointment-setting, and leasing performance goals.
Build positive relationships with prospective residents while providing an outstanding customer experience that reflects the client’s brand.
Collaborate closely with onsite leasing teams and property managers to ensure seamless communication and handoff of qualified prospects.
Stay knowledgeable about community promotions, pricing updates, occupancy changes, and local market conditions.