Sales Representative

Fastener Innovation Technology•Rancho Dominguez, CA

14d

About The Position

Sales Representative is responsible for managing assigned customer accounts, as to achieve the performance objectives set by management, in particular bookings and shipment goals, as well as other KPI’s established by the Inside Sales, Director. This role involves fully managing assigned customer accounts, including the proper handling of quotes, purchase orders, RMAs, and any other transactions as required. The Sales Representative will establish, build, and maintain strong relationships with assigned customer accounts via daily communication, including emails and phone calls, and perform customer visits as needed. The role also requires working with assigned customer accounts to identify and develop sales opportunities, acting as a liaison between customers and internal departments to address issues, and achieving account performance objectives in support of Company Targets. Facilitating internal communications related to specific customer issues, coordinating with team members, and maintaining accurate data in the Sales/ERP system are also key responsibilities. The Sales Representative will provide necessary data and reports as required by the Inside Sales, Director, maintain paper and digital records, and adhere to all Sales Department and corporate policies and procedures. Special projects may also be assigned.

Requirements

Minimum of three (3) years’ experience in Customer Service or Sales Representative role, or equivalent.
Knowledge of aerospace customer base.
Solid understanding of aerospace fastener part numbers.
Proactive problem solving.
Strong phone skills – conveying information effectively over the phone
Knowledgeable in the use of MS Word, Excel, Outlook.
Speaking — Talking to others to convey information effectively.
Sales Orientation – Actively looking to develop and capture sales opportunities.
Service Orientation — Actively looking for ways to help people, diffuse dissatisfied customer situations
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Negotiation — Bringing others together and trying to reconcile differences.

Responsibilities

Fully manage assigned customer accounts, including the proper handling of quotes, purchase orders, RMAs, and any other transactions as required for assigned accounts.
Establish, build, and maintain strong relationships with assigned customer accounts via daily communication, including emails and phone calls.
Perform customer visits as needed to develop and maintain key relationships.
Work with assigned customer accounts to identify and develop sales opportunities.
Act as liaison between assigned customer accounts and internal department to address any open customer issues.
Achieve account performance objectives in support of Company Targets.
Facilitate internal communications related to specific customer issues, including planning, engineering, quality, shipping, etc as well as coordinate with team members to optimize sales effort.
Input required data into the Sales/ERP system and cross-check the accuracy of data input by other team members.
Provide necessary data and reports as required by the Inside Sales, Director.
Maintain paper and digital records for assigned customer accounts.
Adhere to all Sales Department and corporate policies and procedures.
Perform special projects as needed.