Sales Recovery Specialist

Magnolia Plumbing • Washington, DC

22h • Onsite

About The Position

Magnolia Heating and Cooling is seeking a motivated and customer-focused Sales Recovery Specialist to join our residential team. This position is ideal for someone who thrives in a performance-driven environment, enjoys building relationships, solving problems, and closing sales through a consultative approach. This role offers a competitive flat hourly rate plus commission opportunities, rewarding strong performance and sales results.

Requirements

• 2+ years of sales experience preferred.
• Strong communication, negotiation, and interpersonal skills.
• Ability to explain technical information in a clear, customer-friendly manner.
• Self-motivated with a results-driven mindset.
• Familiarity with CRM systems and sales tracking tools.
• Strong closing skills and objection-handling abilities.

Responsibilities

• Convert unsold HVAC and plumbing estimates into closed sales.
• Execute structured follow-up through phone, text, and email communication.
• Use consultative selling techniques to overcome objections and present solutions, including financing options.
• Drive revenue recovery through upselling, cross-selling, and membership programs.
• Manage and prioritize a personal sales recovery pipeline within the CRM system.
• Coordinate with sales, dispatch, and field teams to ensure seamless customer experience and project execution.
• Track and optimize performance metrics including conversion rates, average ticket size, and sales cycle time.
• Maintain professionalism and strong customer communication throughout the sales process.
• Meet performance goals while adhering to company SOPs, compliance standards, and quality expectations.

Benefits

• Company Truck & Fuel Card.
• Medical benefits starting the first of the month.
• Company-paid life insurance.
• Company-paid long-term disability.
• Company contributions to 401(k).
• Company contributions to HSA.
• Company-paid Employee Assistance Program (EAP).
• Company-paid mental health coverage.
• Company-paid Basic Life Insurance Policy.
• Paid time off (PTO) available from day one.
• Safety Incentive bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed