Sales Program Manager

Ford Motor • Dearborn, MI

10h • $112,680 - $212,760 • Hybrid

About The Position

The Ford Energy Program Manager within the Sales Organization is responsible for driving successful customer engagement and end-to-end sales delivery in partnership with the Sales and Engineering leads. This role connects with battery energy storage customers and internal/external partners, building trusted relationships, identifying and addressing customer needs, and tracking/managing project milestones to ensure on time and on budget customer project deliveries. You will coordinate activities across onsite cross-functional Sales, Business Development, Engineering, Finance, Quality, Procurement, and Manufacturing teams to ensure disciplined execution of large-scale projects —including schedule, cost, quality, and risk management.

Requirements

• 8+ years of program/project management experience, ideally in customer-facing delivery environments.
• 5+ years of people leadership/team management experience.
• Familiarity with BESS project business models and project development; preference for candidates with 2+ years of experience in one or more of the following: Battery Energy storage systems (ESS) Large Scale Electric Power / Utility projects Li-ion battery-related projects
• Bachelor’s degree or equivalent required Operations Management, Business Management, Program Management preferred
• Strong communication skills with clear logic, able to manage complex stakeholder environments and customer-facing discussions.
• Strong data analysis and reporting skills; able to produce structured updates and executive-ready materials.
• Proven ability to coordinate and collaborate cross-functionally, drive alignment, and resolve issues across departments.
• Proactive, committed, and driven to deliver high standards with strong ownership and follow-through.
• Innovative problem solving and ability to work effectively in a start-up environment

Responsibilities

• Customer Engagement & Opportunity Development Connect with BESS customers to build strong relationships, understand needs, and identify high-value project opportunities.
• Work in partnership with the BESS Sales leads to build the Ford Energy pipeline through face-to-face customer communications, ensuring structured engagement throughout the program bidding process with consistent follow-through.
• Enhance coordination and service across multiple customer contact windows, improving responsiveness and customer experience across the full lead-to-cash cycle, product delivery, and after-sales support.
• Program Setup and Execution Establish program teams consisting of Sales, Program Management, and Engineering to initiate customer program development and execution, and lead delivery with ownership of schedule, quality, cost, and risk management.
• Partner with Sales team to define and align program plans to customer account strategy and expectations.
• Help grow the Program Management function over time with a small team of program managers to scale Ford Energy to more customers and regions.
• Cross-Functional Coordination Coordinate activities across Sales, Engineering and other key stakeholders to confirm customer qualifications, engagement approach, and delivery of the BESS product according to contract terms.
• Coordinate onsite colleagues from other departments and external parties (e.g., Engineering, Sales and Service) to ensure effective product commissioning and after-sales services execution.
• Proactively drive issue resolution across multiple departments to maintain project progress and customer satisfaction.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level