Sales Program Manager - HME Vendor Management
About The Position
The Sales Program Manager – HME Management plays a critical hybrid role, combining strategic leadership with hands on execution to drive the success and expansion of our insurance billing program. This individual will own the relationship with our DME/HME providers for insurance billing building strong consultative relationships, onboarding support and transforming provider feedback into actionable improvements across internal processes and systems. This role connects external DME providers, Business Development, Information Services, Customer Service, etc., ensuring that the insurance billing program operates smoothly while identifying opportunities to expand and evolve. The ideal candidate is an autonomous, relationship driven communicator who knows how to ask the right questions, uncover insights, and turn those insights into meaningful program improvements.
Responsibilities
- Relationship Management Own the relationship and end to end onboarding of new DME/HME providers, serving as their primary point of contact regarding insurance billing referrals.
- Establish clear expectations regarding operational workflows, performance standards, and referral requirements.
- Build strong, consultative relationships that foster trust, transparency, and mutual accountability.
- Conduct regular business reviews to discuss performance trends, identify growth opportunities, and align on next steps.
- Address provider performance gaps by explaining the operational and financial implications of non‑compliance and outlining paths to improvement.
- Program Strategy & Continuous Improvement Serve as a strategic thought partner by generating new program ideas and identifying opportunities to expand into additional insurance billing segments.
- Gather detailed provider feedback and synthesize it into insights that inform program direction and system enhancements.
- Collaborate with internal teams to close process gaps, streamline workflows, and strengthen the provider's experience.
- Support Business Development by identifying opportunities uncovered through provider conversations, enabling BD to focus on commercialization and broader market growth.
- Cross Functional Collaboration Partner closely with the rest of the Business Development team to share provider insights, recommend strategic actions, and refine the insurance billing value proposition.
- Collaborate with Information Services/IT to support technical onboarding, troubleshoot system issues, and influence enhancements to internal platforms based on provider needs.
- Work with other internal stakeholders as necessary to ensure operational readiness and alignment on program requirements.
- Data, Reporting & Performance Management Monitor provider performance using retroactive KPIs and program data.
- Analyze trends, identify root causes, and drive initiatives that improve billing accuracy, cycle time, and overall provider effectiveness.
- Provide clear reporting and updates to internal stakeholders around onboarding progress, provider performance, and program opportunities.
Benefits
- Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
- Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.
- For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
