Sales Professional - SoHo, New York

Bang & Olufsen•New York City, NY

1d•$50,000 - $55,000•Onsite

About The Position

Join our team of highly skilled sales professional to elevate and grow Bang & Olufsen’s key store in SoHo, New York. Your mission As our new Sales Professional, you will join the established team in our SoHo flagship store and showroom. Your mission is to uphold high levels of customer service standards whilst selling the company’s full range of products and services to achieve and exceed individual sales targets. The delivery of impeccable customer service is paramount, both before, during and after the sale has taken place, creating a good customer rapport and long-term loyalty. Together with your amazing team and Store Manager, you will be responsible for covering the day-to-day operational needs of the business. More specifically, you will: Be the expert on all product and sales details, pricing information, brand awareness, brand history, delivery details, and other customer requirements. Understand and practice the processes of solution selling. These techniques and skills are to be continually used to maximise all opportunities for upselling and add-on selling with both new and existing clients. Professional levels of personal presentation with a confident ability to demonstrate showroom products. Ensure professional and knowledgeable management of all customer queries taking responsibility to see the query through to a satisfactory conclusion. Maintain awareness of new product developments, new company initiatives, and all promotional activity. Ensure that the required level of Customer satisfaction is achieved through full use of CRM System Ensure products as directed by the line manager ensuring all promotional materials are in place within the correct timescales. Take part in training and development, to expand your professional skillset and knowledge. Attend customer events from time to time either in the evening or at weekends. Attend site surveys and home demonstrations as required including before and after normal working hours if necessary. What you bring We seek someone who can demonstrate an interest for sound, aesthetics, and high-end designer products. Someone with an understanding and appreciation of the product quality, who can convey this to our customers. We are seeking someone who has experience within a luxury or premium goods brand, from a store environment, although the right mindset and enthusiasm for retail are just as relevant. Familiarity with high-end electronics and the Bang & Olufsen brand is a great plus. Furthermore, you: Are gregarious, outgoing and have the desire to give great customer service. Possess great team spirit and a collaborative attitude. Can identify customer requirements, meet their needs, and maximize sales, using all the resources available. Enjoy representing a high-end brand, high service level, and comfortable with smart dressing. It is a plus if you are experienced in networking and approaching affluent people, have luxury brand/high-end lifestyle experience, or have solution selling experience. Speak fluent English – Mandarin is advantageous

Requirements

demonstrate an interest for sound, aesthetics, and high-end designer products.
understanding and appreciation of the product quality, who can convey this to our customers.
experience within a luxury or premium goods brand, from a store environment, although the right mindset and enthusiasm for retail are just as relevant.
Are gregarious, outgoing and have the desire to give great customer service.
Possess great team spirit and a collaborative attitude.
Can identify customer requirements, meet their needs, and maximize sales, using all the resources available.
Enjoy representing a high-end brand, high service level, and comfortable with smart dressing.
Speak fluent English

Nice To Haves

Familiarity with high-end electronics and the Bang & Olufsen brand is a great plus.
experienced in networking and approaching affluent people
luxury brand/high-end lifestyle experience
solution selling experience.
Mandarin is advantageous

Responsibilities

Be the expert on all product and sales details, pricing information, brand awareness, brand history, delivery details, and other customer requirements.
Understand and practice the processes of solution selling.
Maintain awareness of new product developments, new company initiatives, and all promotional activity.
Ensure that the required level of Customer satisfaction is achieved through full use of CRM System
Ensure products as directed by the line manager ensuring all promotional materials are in place within the correct timescales.
Take part in training and development, to expand your professional skillset and knowledge.
Attend customer events from time to time either in the evening or at weekends.
Attend site surveys and home demonstrations as required including before and after normal working hours if necessary.