Sales Professional

Service Corporation International•Eustis, FL

31d•Remote

About The Position

Working from home, this role presents at-need cemetery and pre-need arrangement services and products to consumers. The Sales Professional is responsible for achieving monthly sales targets and developing relationships within the community to generate qualified leads. This role involves following up on leads from marketing campaigns, qualifying them, and scheduling sales appointments. Additionally, it requires following up with client families for referrals by establishing professional relationships and providing excellent service.

Requirements

High school diploma or equivalent required.
Funeral Directors License where required by state law.
Life Insurance license where required by state law; company will support obtaining licensing.
Current state/province issued driver’s license with an acceptable driving record.
Sales experience preferred.
Previous Customer Relationship Management (CRM) systems experience a plus.
Computer and technology skills.
Goal oriented self-starter.
Public speaking ability; comfortable presenting to small groups.
Ability to work well in a team, as well as independently.
Ability to work a significant number of evenings and weekends.

Nice To Haves

College coursework preferred.
Industry experience a plus.
Bilingual is a plus.

Responsibilities

Responsible for attaining or exceeding monthly sales revenue quota.
Presents Dignity Memorial® Personal Planning Guide electronic power point presentations to consumers informing them of at-need cemetery and pre-need arrangement services and products.
Influences consumer on the benefits of pre-planning for a soft close.
Guides and tours prospective families through cemetery grounds or crematory mausoleums actively listening to needs, asking probing questions, and discussing options.
Develops an understanding of each family’s unique needs and offers solutions to meet their needs.
Provides service beyond expectations to form the foundation for future sales.
Promotes the SCI Brand and service excellence.
Completes contracts thoroughly and accurately, following company processes and procedures.
Follows up on outstanding documents and family questions.
Provides and walks family through final contract and addresses final questions.
Self-initiates leads throughout the community, professional networks, civic, businesses, and organizations by building professional and reliable relationships.
Prospects at least 50% of workday such as approaching families face-to-face during events, door knocking, or seminars.
Maintains and tracks activity levels in Customer Relationship Management (CRM) database to ensure productivity.
Obtains referrals from families served through after care visits (ACV).
Schedules sales appointments.
Prepares marketing materials or cultural knowledge for appointments based on qualifying lead.
Establishes and maintains professional and service oriented relationships with families by connecting with the family, resolving their concerns and needs, and meeting commitments.
Connects with families through listening, honest communication and genuine concern.
Supports families in time of grief with acts of kindness; attends services and/or receptions.
Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future.
Collaborates and builds professional working relationships with management and staff to provide high quality services and improve processes.
Shares family concerns with rest of the SCI team.