Sales Professional, Madison Avenue

Bang & Olufsen•New York City, NY

1d•$50,000 - $55,000•Onsite

About The Position

Join our team of highly skilled sales professionals to elevate and grow Bang & Olufsen’s key store in Madison Avenue, New York. As our new Sales Professional, you will join the established team in our Madison Avenue flagship store. Your mission is to uphold high levels of customer service standards whilst selling the company’s full range of products and services to achieve and exceed individual sales targets. The delivery of impeccable customer service is paramount, both before, during and after the sale has taken place, creating a good customer rapport and long-term loyalty. Together with your amazing team and Store Manager, you will be responsible for covering the day-to-day operational needs of the business.

Requirements

Interest for sound, aesthetics, and high-end designer products.
Understanding and appreciation of product quality, and the ability to convey this to customers.
Experience within a luxury or premium goods brand, from a store environment.
Gregarious, outgoing, and a desire to give great customer service.
Great team spirit and a collaborative attitude.
Ability to identify customer requirements, meet their needs, and maximize sales using all available resources.
Comfortable with smart dressing and representing a high-end brand with a high service level.
Fluent English.

Nice To Haves

Right mindset and enthusiasm for retail.
Familiarity with high-end electronics and the Bang & Olufsen brand.
Experience in networking and approaching affluent people.
Luxury brand/high-end lifestyle experience.
Solution selling experience.
Additional languages, for example Mandarin.

Responsibilities

Be the expert on all product and sales details, pricing information, brand awareness, brand history, delivery details, and other customer requirements.
Understand and practice the processes of solution selling to maximize all opportunities for upselling and add-on selling with both new and existing clients.
Ensure professional levels of personal presentation with a confident ability to demonstrate showroom products.
Ensure professional and knowledgeable management of all customer queries, taking responsibility to see the query through to a satisfactory conclusion.
Maintain awareness of new product developments, new company initiatives, and all promotional activity.
Ensure that the required level of Customer satisfaction is achieved through full use of CRM System.
Ensure products as directed by the line manager, ensuring all promotional materials are in place within the correct timescales.
Take part in training and development to expand your professional skillset and knowledge.
Attend customer events from time to time either in the evening or at weekends.
Attend site surveys and home demonstrations as required, including before and after normal working hours if necessary.