Sales Professional - Outside Sales

SCI Shared Resources•Brownsville, TX

3d•Remote

About The Position

This position is for an Outside Sales Professional responsible for presenting at-need cemetery and pre-need arrangement services and products to consumers, working from home. The role involves achieving monthly sales targets, developing community relationships for lead generation, following up on marketing leads, and obtaining referrals from client families. The sales professional will conduct presentations, guide families through cemetery grounds, understand their needs, and provide excellent service to build future sales. It also involves accurately completing contracts and maintaining activity levels in a Customer Relationship Management (CRM) database, often working evenings and weekends.

Requirements

High school diploma or equivalent.
Funeral Directors License where required by state law.
Life Insurance license where required by state law; company will support obtaining licensing.
Current state/province issued driver’s license with an acceptable driving record.
Computer and technology skills.
Goal oriented self-starter.
Public speaking ability; comfortable presenting to small groups.
Ability to work well in a team, as well as independently.
Ability to work a significant number of evenings and weekends.

Nice To Haves

College coursework.
Sales experience.
Industry experience.
Previous Customer Relationship Management (CRM) systems experience.
Bilingual.

Responsibilities

Attaining or exceeding monthly sales revenue quota.
Applying sales skills, presenting Dignity Memorial® Personal Planning Guide electronic power point presentations to consumers informing them of at-need cemetery and pre-need arrangement services and products.
Influencing consumer on the benefits of pre-planning for a soft close.
Guiding and touring prospective families through cemetery grounds or crematory mausoleums actively listening to needs, asking probing questions, and discussing options.
Developing an understanding of each family’s unique needs and offers solutions to meet their needs.
Providing service beyond expectations to form the foundation for future sales.
Promoting the SCI Brand and service excellence.
Following company processes and procedures, thoroughly and accurately completing contracts; follows up on outstanding documents and family questions.
Provides and walks family through final contract.
Addresses final questions.
Self-initiates leads throughout the community, professional networks, civic, businesses, and organizations by building professional and reliable relationships.
Prospects at least 50% of workday such as approaching families face-to-face during events, door knocking, or seminars.
Maintains and tracks activity levels in Customer Relationship Management (CRM) database to ensure productivity, often works nights and weekends.
Obtains referrals from families served through after care visits (ACV).
Schedules sales appointments.
Based on qualifying lead, prepares marketing materials or cultural knowledge for appointments.
Establishes and maintains professional and service oriented relationships with families by connecting with the family, resolving their concerns and needs, and meeting commitments.
Connects with families through listening, honest communication and genuine concern.
Supports families in time of grief with acts of kindness; attends services and/or receptions.
Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future.
Collaborates and builds professional working relationships with management and staff to provide high quality services and improve processes.
Shares family concerns with rest of the SCI team.