Sales Professional - Outside Sales

SCI Shared Resources•Houston, TX

1d•Hybrid

About The Position

This position is for a Sales Professional focused on Outside Sales, working from home to present at-need cemetery and pre-need arrangement services and products to consumers. The role is responsible for achieving monthly sales targets, developing community relationships to generate qualified leads, and following up on marketing campaign leads to schedule sales appointments. The professional will also follow up with client families for referrals by establishing professional relationships and ensuring service excellence.

Requirements

High school diploma or equivalent
Funeral Directors License where required by state law
Life Insurance license where required by state law (company will support obtaining licensing)
Current state/province issued driver’s license with an acceptable driving record
Sales experience preferred
Computer and technology skills
Goal oriented self-starter
Public speaking ability; comfortable presenting to small groups
Ability to work well in a team, as well as independently
Ability to work a significant number of evenings and weekends

Nice To Haves

College coursework preferred
Industry experience
Previous Customer Relationship Management (CRM) systems experience
Bilingual

Responsibilities

Achieve or exceed monthly sales revenue quota
Apply sales skills to present Dignity Memorial® Personal Planning Guide electronic power point presentations to consumers, informing them of at-need cemetery and pre-need arrangement services and products
Influence consumers on the benefits of pre-planning for a soft close
Guide and tour prospective families through cemetery grounds or crematory mausoleums, actively listening to needs, asking probing questions, and discussing options
Develop an understanding of each family’s unique needs and offer solutions to meet them
Provide service beyond expectations to form the foundation for future sales
Promote the SCI Brand and service excellence
Thoroughly and accurately complete contracts following company processes and procedures; follow up on outstanding documents and family questions
Provide and walk family through final contract, addressing final questions
Self-initiate leads throughout the community, professional networks, civic, businesses, and organizations by building professional and reliable relationships
Prospect at least 50% of workday, such as approaching families face-to-face during events, door knocking, or seminars
Maintain and track activity levels in Customer Relationship Management (CRM) database to ensure productivity
Obtain referrals from families served through after care visits (ACV)
Schedule sales appointments
Prepare marketing materials or cultural knowledge for appointments based on qualifying leads
Establish and maintain professional and service-oriented relationships with families by connecting with them, resolving their concerns and needs, and meeting commitments
Connect with families through listening, honest communication and genuine concern
Support families in time of grief with acts of kindness; attend services and/or receptions
Represent a continuous link from services provided at need, through aftercare, to providing services to protect families in future
Collaborate and build professional working relationships with management and staff to provide high quality services and improve processes
Share family concerns with the rest of the SCI team