Sales Production Associate - Lansing - PT
About The Position
The Sales Production Associate helps keep the retail operation running smoothly by receiving, sorting, pricing, tagging, and stocking donations, supporting the flow of items from the drive-thru to the sales floor. The role contributes to a fast-paced retail environment and embodies Goodwill’s mission to “Empower people to achieve their most abundant life” and its core values: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing. The associate provides customer service, maintains and replenishes merchandise, organizes stockroom inventory, and accurately processes purchases and payments. The position also supports continuous improvement, teamwork, and other store duties as assigned. The Sales Production Associate reports to the Store Manager, who evaluates performance annually.
Requirements
- Authorized to work in the United States.
- Flexible availability.
- Excellent customer service skills, including the ability to engage positively with donors, express gratitude, and create a welcoming experience.
- Friendly and approachable demeanor, with patience and professionalism in interactions.
- Strong attention to detail when sorting, inspecting, and pricing donated items to ensure quality, proper categorization, and compliance with store guidelines.
- Ability to quickly learn and apply donation policies, including identifying acceptable and non-acceptable items.
- Basic understanding of safety protocols, including proper lifting techniques, hazard awareness, and workplace safety procedures.
- Ability to work efficiently in a fast-paced setting while maintaining accuracy and organization.
- Strong teamwork and communication skills.
- Ability to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use the head and neck in twisting or static motions, including looking up and down.
- Ability to lift and/or move up to 50 lbs.
- Ability to safely operate material handling equipment, personal protective equipment (PPE), and light industrial machinery.
Responsibilities
- Greet customers warmly, provide excellent customer service, and respond promptly to inquiries.
- Track inventory levels, perform regular counts, restock merchandise, and report discrepancies to management.
- Keep the stockroom and back-end inventory organized and accessible.
- Process purchases using the POS system and accurately handle cash, credit, and debit transactions.
- Monitor the cash drawer for discrepancies and assist with end-of-day cash balancing and deposits.
- Uphold Kaizen standards by seeking ways to improve efficiency, organization, and workflow.
- Collaborate with team members and supervisors to support store operations, adapt to changing priorities, and maintain a positive, team-oriented environment.
- Perform other duties as assigned by the supervisor.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 403(b) retirement plan with employer matching and employer contributions
- Paid vacation
- Paid holidays
- Employer-paid life insurance
- Tuition reimbursement
- Employee Assistance Program (EAP)
- Paid leave in accordance with applicable federal, state, and local laws
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
