Sales Process Analyst (Internship)

Groupon • Chicago, IL

21d • Onsite

About The Position

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis. Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. Position Summary Groupon is seeking a highly detail-oriented Sales Process Analyst Intern to play a critical role in a major strategic initiative: building a world-class Sales Operating System. You will act as an operational journalist, embedding yourself with our Chicago-based sales teams to observe, document, and analyze their daily workflows. Your detailed findings will directly inform the identification of process bottlenecks, manual tasks, and key automation opportunities that will shape the future of our entire sales organization. This is a unique opportunity to see how a global sales engine works from the inside out and make a tangible, measurable impact on our business transformation.

Requirements

• Currently enrolled in a Bachelor's degree program, preferably in Business, Economics, Operations, Data Analytics, or a related field.
• Extremely detail-oriented and organized with a natural ability for observing complex processes and breaking them down into simple, logical steps.
• Excellent listening skills and meticulous note-taking capabilities.
• Curious and analytical mindset with a genuine interest in understanding the "why" behind how businesses operate.
• Proficient with Google Suite (Docs, Sheets, Slides).
• Strong written and verbal communication skills, able to present findings clearly to diverse audiences.
• Ability to work independently while collaborating effectively with cross-functional teams.

Nice To Haves

• Experience with flowcharting tools (e.g., Lucidchart, Miro, Draw.io) is a strong plus.

Responsibilities

• In-Person Process Documentation: Conduct shadowing sessions with our Business Development (BD) representatives, Merchant Development (MD) teams, and District Sales Managers (DSMs) in our Chicago office.
• Detailed Workflow Mapping: Create highly detailed, step-by-step process maps and documentation of daily and weekly workflows, down to the click-level.
• Tool Usage Analysis: Meticulously log observations on tool usage (e.g., Salesforce, Salesloft, Google Suite), time spent on various tasks, and common process workarounds or inefficiencies.
• Cross-Functional Collaboration: Work directly with the Revenue Operations team to analyze your findings and identify key friction points and manual tasks ripe for automation.
• Strategic Reporting: Present your documented findings in a clear and concise format to support process improvement initiatives and engineering recommendations with executive-level visibility.

Benefits

• Direct, hands-on experience in a fast-paced Revenue Operations environment at a global e-commerce marketplace.
• The opportunity to contribute to a high-impact, strategic project that will transform how Groupon's sales organization operates.
• Valuable, resume-building skills in process mapping, business analysis, workflow optimization, and project management.
• Exposure to enterprise tools like Salesforce and modern sales automation platforms.
• Mentorship from experienced operations leaders driving Groupon's business transformation.
• Insight into how AI and automation are reshaping sales operations at scale.

What This Job Offers

• Career Level: Intern
• Number of Employees: 501-1,000 employees