Process Analyst

Witherite Law Group•Dallas, TX

2d•Onsite

About The Position

Witherite Law Group (WLG) is a personal injury law firm specializing in motor vehicle accidents. Our vision is to improve the life of each person we serve. Whether it is for our employees, our clients, or our community, WLG puts people first, provides unmatched expertise, and displays integrity in every situation. Our attorneys and staff are committed to helping injured clients get the care and service they deserve. We take care of the complex legal work so that our clients can focus on recovery and getting their lives back. We are determined to help our clients get the settlement they deserve, and we will be by our client’s side every step of the way. This firm is a Top 100 Places to Work recipient and a National Top Workplace honoree. We are proud of these achievements and honored to be among this prestigious list of companies. Our culture is special. But you can’t just take our word for it...apply today and join the WLG family. Position Summary : The Process Analyst will play a critical role in evaluating, designing, and implementing business processes that improve efficiency, reduce waste, and elevate the client experience. This position requires both analytical skill and the ability to partner with teams across the firm to drive sustainable change.

Requirements

Bachelor’s degree in Business Administration, Operations Management, or related field (or equivalent work experience)
Lean six sigma certification or 2 plus years’ experience in using lean methodologies
2+ years of experience in process analysis, business analysis, or operations improvement (law firm or professional services experience a plus)
Strong analytical skills with ability to gather, interpret, and present data
Excellent communication and collaboration skills
Proficiency in process mapping tools (Visio, Lucidchart, etc.) and Microsoft Office Suite

Nice To Haves

law firm or professional services experience a plus

Responsibilities

Analyze existing workflows across departments (legal, intake, operations, client services) to identify bottlenecks and inefficiencies.
Facilitate workshops, process mapping sessions, and stakeholder interviews to gather insights and drive alignment
Map and analyze the end-to-end journey to identify friction points and opportunities for enhancement.
Develop process maps, documentation, and standard operating procedures (SOPs).
Leverage data analysis and metrics to measure process performance and outcomes.
Collaborate with technology teams to recommend or implement automation and system improvements.
Design and implement optimized processes that balance efficiency, compliance, and client satisfaction.
Lead training and change management efforts to ensure team adoption of new processes.