Process Analyst

Forge Group, LLC • Reston, VA

2d • $65,000 - $80,000 • Remote

About The Position

We are seeking a Junior to Mid-level Systems Analyst to provide routine internal technical support and serve as a primary liaison for internal users. This role will focus on day-to-day system administration, coordination, documentation, and platform ownership across several business-critical tools. The ideal candidate is organized, service-oriented, and comfortable managing multiple systems while escalating complex technical issues as needed.

Requirements

• US Citizen
• 1-4 years of experience in an IT support, systems analyst, or technical operations role.
• Experience supporting internal users in a professional services or corporate environment.
• Familiarity with SaaS platforms, user access management, and software licensing.
• Familiarity with CUI and CMMC protocols.
• Strong organizational skills with the ability to manage multiple systems and vendors simultaneously.
• Clear written and verbal communication skills.

Nice To Haves

• Experience working with external IT service providers or MSPs.
• Hands-on experience with SharePoint administration.
• Familiarity with task management tools such as Asana, or similar enterprise platforms.
• Exposure to compliance frameworks such as CMMC.
• Basic understanding of IT asset management and endpoint lifecycle processes.

Responsibilities

• Internal Technical Support & Coordination
• Provide routine technical assistance to internal staff (software license, MS Sharepoint, access issues).
• Act as the primary point of contact (POC) for our external IT helpdesk provider, including issue triage, follow-up, and resolution tracking.
• Coordinate computer lifecycle management with our external IT provider.
• Maintain accurate documentation of systems, processes, and recurring issues. Systems & Platform Management
• Manage software licenses, including tracking usage, renewals, and compliance.
• Support MS SharePoint site cleanup, organization, permissions management, and ongoing maintenance.
• Serve as the internal POC for technology platforms. Help with set-up of automation tools and task management tools to simplify workflows.
• Act as POC for CMMC-related systems and CUI management.
• Assist with basic system configuration, user access management, and workflow improvements.
• Ensure systems and processes align with internal policies and security requirements.
• Support CMMC-related administrative and coordination efforts (documentation, access control, audits support). Process Improvement & AI-Enabled Workflow Optimization
• Continuously evaluate existing internal processes, systems, and workflows to identify inefficiencies, redundancies, and opportunities for improvement.
• Partner with business stakeholders to document current-state processes and recommend practical, scalable enhancements.
• Assist in the implementation and adoption of automation and AI-enabled tools to streamline routine tasks, improve response times, and enhance data accuracy.
• Support the rollout of AI tools for use cases such as knowledge management, internal support triage, documentation assistance, and reporting.
• Coordinate with IT leadership and external vendors to ensure AI solutions are implemented in alignment with security, compliance, and governance requirements.
• Develop user guidance, documentation, and basic training materials to support adoption of new tools and improved workflows.
• Monitor the effectiveness of process improvements and AI-enabled solutions, incorporating feedback and iterating as needed

Benefits

• Complete Flextime
• 401k With Employer Matching
• Healthcare, Including Medical, Dental, and Vision
• Health Savings Account (HSA) And Pre-Tax Premium Options
• Supplementary healthcare and family support
• Extended Short-Term Disability and Long-Term Disability
• Healthcare Insurance Deductible Paydown
• Health and Wellness Programs
• Tuition Reimbursement, Student Loan Repayment, and Education & Training Stipends
• Cell Phone / Internet Stipends
• College Saving Plans with Employer Contributions
• Alternative Work Locations and Tele-Commuting
• Employee Referral Awards
• Retention, Signing & Performance Bonuses
• Commuter Benefits
• Paid Sabbatical

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed