Process Analyst
About The Position
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022! Job Description: Job Duck is seeking a detail-oriented and solutions-driven Process Analyst who thrives in environments where curiosity, analytical thinking, and clarity elevate daily operations. In this role, the Process Analyst will work closely with multiple teams to understand workflows, identify gaps, and recommend improvements that enhance efficiency across the organization. This opportunity is ideal for someone who enjoys transforming complex processes into intuitive, well-documented systems while collaborating with subject matter experts. Candidates who naturally ask insightful questions, communicate clearly, and enjoy creating structure will excel in this position.
Requirements
- 2+ years of experience as a Process Analyst.
- Proficiency in process mapping techniques, process improvement methodologies, and organizational documentation.
- Advanced English verbal and written communication.
- Documentation production
- Assertive communication
- Ability to prioritize and execute tasks in a fast-paced environment
- Attention to detail
- Analytical and conceptual thinking
- Persuasion and negotiation
- Inquisitive mindset
- Ability to work on multiple projects simultaneously
- Location and timezone: Remote, Eastern Standard Time (EST)
- Working Hours: Monday to Friday
- Software and Tools Required: Visio, SharePoint, Bloomgrowth, Workday, Grammarly
Responsibilities
- Notify the Document Coordinator of priority documentation updates
- Perform value assessments on core processes
- Attend leadership meetings to evaluate interdepartmental workflows
- Employ diverse research and process mapping techniques to capture and represent business processes accurately
- Work with the UX Research Specialist to propose automation opportunities
- Provide drafted policies and procedures to the Document Coordinator
- Follow up with users and SMEs after process changes to ensure adoption and assess impact
- Participate weekly in Process Analysis Team L10, Knowledge Management Division L10, and Process Catch-ups
- Participate quarterly in process planning and cross-company process sharing
- Deliver diagrams to the SharePoint Specialist for publication
- Collaborate with subject matter experts to generate workflow solutions
- Understand and map high-level interdependencies, identify blockers, and recommend solutions in collaboration with IT/Business Data
- Collaborate with Business Intelligence Analysts and System Administrators to drive workflow improvements
- Contribute to company-wide initiatives and assigned squads
- Review and analyze departmental processes on an ongoing basis and propose improvements
- Create squad documentation and coordinate with the Document Coordinator on document updates
- Conduct continuous reviews of cross-functional needs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
