Process Analyst Strategy & Process Improvement

City National Bank • Newark, DE

6d

About The Position

This position is responsible for supporting the team in gaining in-depth understanding of strategy, organizations, processes, and roadmaps to provide tactical and strategic solutions. The role partners across multiple functions (Business Owners, Process Owners, SMEs, Product Owners, Controls, 2LOD, Technology, etc.) to identify requirements in the design of new processes, operating models, or solutions. This role also supports the team in execution from concept through change implementation and adoption, requiring strong written and verbal communications and project management skills to communicate insights, recommendations, and progress. This role requires comfort with moderately complex to complex issues, processes, and projects, as well as ability to independently drive output for team's feedback.

Requirements

• Bachelor's Degree or equivalent
• 3-5 years of relevant experience in financial services or banking industry
• Lean Six Sigma Green Belt or equivalent

Nice To Haves

• Proficient with left hand side, less support +
• Process analysis; exposure to Lean Six Sigma
• Familiarity with Agile/Scaled Agile (SaFE) practices
• Proficient in project management, stakeholder management, and related reporting

Responsibilities

• Reviewing, researching, and documenting current state processes, org structures, workflows, and supporting toolsets
• Sourcing, analyzing, and interpreting data to provide summary information and insights
• Analyzing processes understand key metrics and identify improvement opportunities
• Leveraging process improvement best practices to meet requirements and desired outcomes, with associated metrics/measurement
• Assisting with designing solutions with more in-depth problem solving - understanding client outcome, E2E process, root cause analysis, requirements development, future state operating model design
• Independently leading discussions and meetings with stakeholders to obtain consensus
• Emerging ability to own a workstream and manage more senior stakeholders, including articulating recommendations and thought-process
• Supporting execution and rollout/implementation of changes, including working with SMEs on communication and training plans
• Developing presentations, executive summaries, process flows, requirements, and project status reports
• Other management and project support or reporting

Benefits

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees