Process Improvement & Strategy Associate

JPMorgan Chase & Co. • New York, NY

18h • Onsite

About The Position

Join our Global Real Estate (GRE) Chief Operating Office Program Management Office team (PMO) team and help shape the future of process transformation. You will have the opportunity to drive meaningful change, collaborate with diverse stakeholders, and grow your career in a dynamic environment. As a Process Improvement & Strategy Associate in the Global Real Estate Chief Operating Office Program Management Office, you will deliver data-driven insights and strategic solutions that support transformative process improvements across the GRE project lifecycle. You will work closely with stakeholders at all levels on high-impact projects that influence financial, operational, and technology outcomes. This onsite role in New York offers the chance to be at the forefront of innovation within GRE.

Requirements

• Minimum of 3 years of experience in project management, business management, or consulting management.
• Strong analytical and problem-solving skills; proficiency in Excel and data visualization tools (e.g., Tableau, Power BI).
• Excellent communication skills with the ability to convey complex information clearly and concisely.
• Demonstrated sound judgment and independent decision-making abilities.
• Experience working collaboratively in cross-functional teams to drive process improvement initiatives.
• Skilled in using digital process tools and AI systems to optimize operational efficiency.
• Highly organized, detail-oriented, and adept at managing multiple projects with critical deadlines.
• Ability to adapt to frequently changing priorities.
• Professional, collaborative, and committed to delivering high-quality results.
• Demonstrated experience establishing and meeting goals, tracking enhancement opportunities, and presenting progress to senior management.
• Advanced skills in creating visually compelling PowerPoint presentations and presenting confidently to varied audiences and stakeholders.

Nice To Haves

• Experience as a Business Analyst or in a similar role, preferably in financial services or real estate.

Responsibilities

• Gather, model, and analyze datasets to identify trends, insights, and opportunities that inform business decisions.
• Own project-specific content and domain expertise, converting business requirements into actionable transformation strategies.
• Lead process improvement and change management activities throughout all stages of the project lifecycle.
• Develop communication plans and deliver training sessions to support implementation and engagement.
• Track project outcomes after implementation and resolve emerging issues.
• Prepare executive-level business review presentations and messaging to enable GRE leadership to make informed decisions, manage risks, and identify future process improvement opportunities.
• Utilize data visualization platforms such as Tableau and Power BI to communicate findings effectively.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed