hour Ince

LawnStarter

18h•Remote

About The Position

We are seeking an experienced Sales Phone Agent with strong phone-based sales experience and excellent written and spoken English. This is a remote contract role with a call center environment, requiring reliability, strong work ethic, and a distraction-free workspace. This is a fixed-term contract position. Contract extensions may be considered based on performance and business needs. Structured sales training and ongoing coaching will be provided throughout the ramp-up period.

Requirements

Proven ability to close sales and overcome objections
Strong customer service and empathy skills
Goal-oriented with strong adaptability
Coachable and receptive to feedback
Consistent achievement of performance targets
High school graduate; college preferred
Excellent written and spoken English
At least 2 years of telesales or BPO experience
Familiarity with CRM/VoIP tools (Google Suite preferred)
Desktop/laptop with camera (Core i5, 8GB RAM minimum)
Dual monitors
Noise-canceling headset
Stable Ethernet connection (50mbps for download and 25mbps for upload)
Backup internet connection with the same speed requirement (e.g. mobile data or secondary ISP)
Backup power source (e.g. UPS or generator) in case of power interruptions
Noise-canceling headset or headphones with a microphone
A quiet, dedicated workspace free from distractions

Responsibilities

Manage inbound and outbound warm calls (approx. 200+ weekly).
Handle calls lasting 6–15 minutes to close new customers, explain LawnStarter’s services, and upsell recurring plans.
Meet and exceed sales metrics and quality standards.
Demonstrate exceptional communication skills with U.S. customers.
Maintain accurate CRM records and uphold data protection policies.