Sales Performance Manager - Asia Destination
Goway Travel•Toronto, ON
•CA$60,000 - CA$65,000•Remote
About The Position
The Sales Performance Manager (SPM) has a pivotal role in creating and leading a high-performing Sales culture. Goal-oriented with a passion for driving sales, the SPM will lead a team of 12-15 sales professionals, driving performance excellence through effective coaching, monitoring, and strategic guidance. The Sales Performance Manager role is critical to achieving our company's revenue goals and maintaining high standards of customer service in the travel industry.
Requirements
- 3+ years of sales management experience, preferably in the travel or hospitality industry
- Proven track record of meeting or exceeding team sales targets
- Strong understanding of sales metrics and performance management principles
- Excellence in coaching and developing sales talent
- Data analysis skills with the ability to translate insights into actionable strategies
- Experience with career development frameworks or talent progression systems
- Experience selling Asia destinations
Nice To Haves
- Degree in Business, Hospitality Management, or related field
- Experience with CRM systems and sales analytics tools
- Understanding of travel industry products, services, and market dynamics
- History of successful team leadership in a metrics-driven environment
- Certification in coaching or talent development methodologies
Responsibilities
- Manage a team of 12-15 travel sales consultants, providing regular coaching and performance feedback
- Conduct bi-weekly one-on-one meetings with team members to review individual performance metrics
- Ensure staff understand and effectively apply training provided by L&D
- Reinforce training concepts through observation, feedback, and practical application
- Create career development plans for team members to foster growth and retention
- Participate actively in the hiring process for new sales team members
- Conduct initial screening and competency-based interviews for potential candidates
- Lead tough conversations regarding performance issues with accountability and clarity
- Deliver constructive feedback in challenging situations while maintaining professionalism
- Execute performance improvement plans with clear metrics and timelines
- Handle conflict resolution within the team professionally and effectively
- Provide documentation and evidence for HR decisions regarding performance issues (including documentation in the form of PIP’s performance improvement plans as needed)
- Ensure 70% of team members consistently achieve or exceed their sales targets
- Monitor and maintain key conversion metrics: 90% leads-to-quote ratio
- Drive quote-to-booking conversion rates to meet company targets
- Oversee total gross sales performance of the team against established goals
- Implement performance improvement plans for underperforming team members
- Add monitoring and reporting on Supervisor’s KPI’s on a monthly basis
- Actively manage team members' progression through the RISE development path (Rookie, Intermediate, Senior, Expert)
- Assess and evaluate staff competencies to determine appropriate RISE classification
- Create individualized development plans to help team members advance to the next RISE level
- Conduct quarterly RISE assessment reviews to track progress and identify growth opportunities
- Prepare and deliver monthly RISE progression reports to senior leadership
- Identify and nurture high-potential team members for accelerated advancement
- Collaborate with L&D to ensure appropriate training resources are available for each RISE level
- Analyze sales data to identify trends, opportunities, and areas for improvement
- Collaborate with marketing and Commercial Team to optimize lead quality and volume
- Refine sales scripts and processes to improve conversion rates
- Ensure compliance with company policies and industry regulations
- Conduct sales training
- Prepare and present weekly and monthly performance reports to senior management
- Identify patterns in customer preferences and market trends to inform sales strategies
- Provide detailed reporting on RISE progression metrics and team development achievements
- Participate in annual reviews, new packages etc.
Benefits
- Competitive salary accompanied by performance incentives
- Paid personal days
- Birthday off each year
- Continuous learning and industry-leading training
- Generous paid time off, including three weeks of vacation
- Six personal days
- Exclusive perks and discounts on worldwide getaways
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
