Sales & Paint Technician

Hingham Lumber Co Inc•Cohasset, MA

1h•Onsite

About The Position

Sales & Paint Technicians work with builders, remodelers, painters, and homeowners to assist in selecting the best products for their needs. Through expert sales and service, they build long-standing customer relationships while actively developing new prospects. The role involves assisting customers with paint and sundry product selection, offering expert color consultation and custom color matching, filling paint orders, troubleshooting issues, and making product recommendations. They also process various tickets, maintain tint dispensers, stock merchandise, handle returns, and provide quotes. Customer service is key, including answering calls, directing customers, participating in sales, and managing complaints. Additionally, the role includes maintaining store cleanliness and organization, staying informed on promotions, assisting with inventory, and operating a forklift if certified.

Requirements

Ability to lift 50 lbs. regularly (e.g., 5-gallon paint pails).
Minimum 2 years of experience in a similar position, including paint mixing, shaking, and product knowledge.
Proficient computer skills relevant to the role.
Ability to work independently and resourcefully with a motivated and flexible attitude.
Strong interpersonal, communication, and listening skills.
Professional appearance and demeanor.
High school diploma or equivalent required.

Responsibilities

Assist customers with paint and sundry product selection, offering expert color consultation and custom color matching for paint and stain products.
Fill paint orders, troubleshoot issues, and make product recommendations.
Process quick sale, will-call, and delivery tickets accurately, ensuring all necessary customer and product information is included.
Maintain and fill tint dispensers as needed.
Stock incoming merchandise in the correct locations with updated bin tags, ensuring shelves are organized and properly faced.
Handle customer returns, inspecting products, issuing credit notes, and ensuring inventory accuracy.
Provide timely quotes and updates to customers, as required.
Answer phone calls promptly to maintain high service levels.
Direct and lead customers through the store to specific areas.
Actively participate in the sales process, sharing product knowledge and best practices to support team and departmental goals.
Maintain a high energy level while balancing workloads and prioritizing walk-in customers and phone calls.
Direct customer complaints to management, professionally communicating all pertinent details.
Promote new products and provide input on dead stock to improve inventory.
Maintain cleanliness and organization in the store, performing shelf management and down-stocking from storage locations.
Stay informed on sales, promotions, events, and product specials.
Assist with inventory preparation and ensure accurate stock counts.
Maintain stock of color chips and order sales aids as needed.
Operate a forklift (if certified) to assist with inventory or customer needs.
Perform additional duties as workload and business needs dictate.