Sales Ops Specialist

Arctiq•Charlotte, NC

2d•Hybrid

About The Position

Reporting to the Inside Sales Manager, the Sales Ops Specialist will be working with assigned Client Directors and their clients to provide sales and operations support. This individual plays a key role in supporting the sales team by handling quoting and order booking and coordinating with vendors, distribution, clients and internal teams to ensure smooth and efficient sales operations process. This role will require someone who enjoys a dynamic and changing environment as part of a high-growth company. It will require collaboration between different business units and departments while working on a national team but supporting at the regional level. It is a hybrid role but will require office time based on regional activities.

Requirements

Minimum of 2-3 years of experience in a sales support position within IT
Knowledge and experience working within IT channel
Strong organizational, verbal and written communication skills
Ability to work independently or in team environment while functioning well under pressure
Proficient in Word, Excel and PowerPoint

Nice To Haves

University/College diploma/degree is preferred
Experience in Hubspot, ConnectWise Sell and Netsuite is a definite asset

Responsibilities

Work closely with Client Directors to understand their customer projects and support in the day to day activities
Participation in client meetings and presentations may be required
Identify and submit opportunity registrations when applicable along with noting potential rebates provided by Vendor Management and Client Director and submitting claims as required
Build a strong and trustworthy relationship with Client Director and client
Understand the individual needs of Client Directors and their clients and how to effectively support the business
Source product from manufacturers and distributors, obtaining pricing, current lead times and availability
Prepare quotations and templates as required along with processing sales orders according to Arctiq guidelines and submitting for processing
Complete and renew all applicable sales certifications
Develop relationship with Manufacturers and relevant Distribution contacts
Help with coordinate and quote any logistics required for delivery
Responsible for initiating product returns within assigned territory and submitting to Finance for tracking and closure
Create various reports ensuring they are timely and relevant
Recommend opportunities for operational and process improvement within the Inside Sales role
Train and provide process guidance for new team members
Handle any special projects as assigned by management