Sales & Operations Trainee

4 Horn Management•Pasadena, TX

About The Position

This role coordinates customer rental needs, equipment availability, contracts, dispatch, and branch communication to help convert customer requests into accurate, safe, and timely order fulfillment. It also provides exposure to customers, equipment, operations, logistics, service, and sales, with the opportunity to develop knowledge and experience relevant to future roles in sales and/or management. The position supports customers and rental transactions, coordinates equipment and delivery logistics with internal teams and third-party haulers, maintains accurate records in company systems, and contributes to safe branch procedures and effective teamwork. Professional development requires initiative, personal ownership, continuous learning, and readiness to take on additional responsibilities. Future opportunities in sales and/or management may be pursued as they become available.

Requirements

At least 2 years of customer service experience in rental, logistics, sales support, industrial equipment, or a related environment.
Valid driver's license and acceptable driving record.
Valid TWIC card where applicable, or ability to successfully obtain and maintain one.
Strong customer service, organization, follow-up, and communication skills.
Ability to manage several active orders and changing priorities.
Proficiency with Microsoft Office and ability to learn rental and business systems.
Self-motivated, growth-oriented mindset and desire to learn all aspects of the business.
Initiative to seek learning opportunities and take ownership of professional development.
Willingness to ask questions, learn from others, take on new challenges, and accept increased responsibility as knowledge grows.
Interest in developing customer, operational, business, and leadership skills for potential future growth into sales and/or management roles.
Commitment to demonstrating readiness for advancement through strong performance, accountability, initiative, and continuous learning.

Nice To Haves

Bachelor's degree in Business, Logistics, Supply Chain, Marketing, Communications, or a related field.

Responsibilities

Respond to customer inquiries and gather information needed to fulfill rental requests.
Prepare and maintain rental contracts, quotes, purchase orders, and supporting records.
Communicate order status, delivery expectations, and changes clearly.
Build customer relationships and develop an understanding of customer needs and business opportunities.
Learn how equipment and services support customers and serve as a knowledgeable resource for customers and the team.
Coordinate equipment availability with operations, service, drivers, and sales representatives.
Support delivery and pickup scheduling and third-party hauling activity.
Monitor open orders and follow through until commitments are completed.
Develop an understanding of branch operations, equipment utilization, logistics, and the rental process.
Work across departments to understand how sales, service, operations, and customer service contribute to the business.
Enter and update customer, order, asset, and transaction information in company systems.
Review documents for completeness and promptly resolve discrepancies.
Maintain organized customer and branch records.
Take ownership of assigned responsibilities and ensure work is completed accurately and on time.
Support safe equipment selection, transportation planning, and branch procedures.
Build working relationships across sales, service, operations, and customers.
Seek feedback, ask questions, learn from experienced team members, and pursue learning opportunities.
Demonstrate accountability, professionalism, initiative, continuous learning, and willingness to help where needed.