Sales Operations Support Specialist – ADESA

Carvana•Tempe, AZ

23d

About The Position

ADESA, a Carvana-owned company, operates over 50 locations across the U.S., offering a wide array of vehicle services that support wholesale vehicle remarketing efforts. These services include retail and wholesale reconditioning, transportation, key management, data analytics, and serving as market hub distribution centers for Carvana. The company remarks hundreds of thousands of vehicles annually across North America for dealers, commercial lenders, and manufacturers. ADESA emphasizes a collaborative, service-oriented culture within a fun, fast-paced, and competitive industry. The company is poised for expansion with investments in facilities, sales growth, and increasing customer inventory, seeking dedicated individuals to join their journey.

Requirements

High school diploma or equivalent required.
0–2 years in an operational, administrative, data, or auction/automotive support role; entry-level candidates will be trained on ADESA systems.
Strong attention to detail, accuracy, and reliability, with consistent task completion within deadlines and SLAs.
Working proficiency with Excel / Google Sheets and comfort learning proprietary platforms (AMS, AutoIMS, ADESA.com, Simulcast, OpenLane, DealerBlock).
Comfort using AI / automation tools (e.g., Claude) to complete and improve work.
Clear written and verbal communication, organization, and time management across multiple recurring tasks.
Problem-solving, adaptability, and a willingness to learn and grow toward a Sales Operations Manager role.
Must be able to read, write, speak, and understand English.

Nice To Haves

Bachelor’s degree preferred.
Background in wholesale automotive, auction, or marketplace operations.
Prior reporting, data, or quality-assurance experience.
Experience building simple automations or AI skills.

Responsibilities

Oversee Salesforce case resolution and handle escalation management.
Audit digital vehicle listings across Timed, Dealerblock, and Simulcast channels to ensure full accuracy.
Reconcile vehicle inventory data across AutoIMS and AMS by conducting regular inventory, title, and redeem audits.
Gather, compile, and issue routine and ad-hoc reporting, highlighting operational trends and key exceptions for Sales Operations Managers.
Manage new account onboarding for clients and 3PRs, complete VIN/listing updates, provision system access, and maintain data integrity within OpenLane and AMS.
Compile central invoicing and PII rebate data to submit for Finance and SOM review and approval.
Leverage and create AI and automation tools (such as Claude) to streamline workflows while following and refining standard operating procedures.
Provide timely communication and support to auction sites and operational partners.
Partner cross-functionally with Fleet Lease, Dealer Relations, and Dealer Registration teams.
Demonstrate flexibility, effective prioritization, and project management in a fast-paced environment.
Pinpoint workflow inefficiencies and flag opportunities for process improvement.
Maintain clear communication, swift responsiveness, and accurate performance within established deadlines.