Sales Operations Supervisor - Operational Backbone Behind Our Sales Success - Columbus, Ohio

The Wasserstrom Company•Whitehall, OH

7h•Onsite

About The Position

The Wasserstrom Company is the leading Food Service Distributor in the nation. Established in 1902, we are a family-owned company with our headquarters in Columbus, Ohio. We currently have a career opportunity available for a Sales Operations Supervisor to join our team. The Sales Operations Supervisor is responsible for leading a team that supports the sales organization through order management, customer service, and operational execution. This role ensures accuracy, efficiency, and high customer satisfaction while driving continuous improvement across processes and team performance.

Requirements

Bachelor's degree or 3-5 years of related experience and/or training; or equivalent combination of education and experience
Must have a minimum of 2 years experience in a supervisory role in sales operations or sales support
Demonstrated experience leading continuous improvement projects
Comfortability with AI and automation process improvement tools
Excellent analytical skills
Must have the ability to read, analyze and present information to various audiences
Knowledge of Microsoft Office Products and SAP
Strong communication skills, both oral and written

Nice To Haves

Previous sales experience is desired but not required

Responsibilities

Actively lead the mentoring and training of Inside Sales Representatives (ISR) in their daily responsibilities to support the customer, sales teams and other departments in accordance with sales initiatives and strategies.
Foster accountability, collaboration and continuous improvement
Set clearly defined performance goals and objectives for each ISR and provide development opportunities to stretch their capabilities and growth potential.
Provide direction and guidance with internal and external conflict resolution and when necessary, act as the escalation point until resolved
Create a culture focused on responsiveness, accuracy, customer service and operational excellence
Conduct weekly check-ins, motivational messaging and identify/update training opportunities as needed
Manage current staffing and planned staffing, workload prioritization, scheduling (including during associate PTO), and resource allocation.
Lead communication with ISR’s when business needs require special projects and research
Partner with Sales Leaders to support strategic growth initiatives and key customer relationships
Oversee daily Sales Department Inbox activity to address inquiries, deliver support and drive prompt resolution
Support National Regional and Hospitality programs and contract compliance efforts
Create and implement continuous improvement projects with a focus on automation and utilization of AI
Provide training programs and enhance product knowledge and improvements to product database.
Coordinate the research of incoming RFP’s and large quotes for product identification.
Review of Aged Order and Discontinued Items for further action
Resolve escalated operational issues received by team for immediate resolution
Serve as cross-functional liaison between Sales, Operations, Finance, Customer Service and IT to resolve issues and improve communication.
Daily review and distribution of daily departmental reports, dashboards and performance metrics
Review of all open contracts in system for date of allocation to assignment of team for action.
Review of new rollouts in system approval for processing
Daily approval of OnBase requests and sales team check requests
Approval of all timecards and PTO requests
Partner with HR to adhere to attendance policy