Sales Operations Specialist
About The Position
We are seeking a highly detail-oriented, process-driven, and proactive Sales Operations Specialist. Your primary focus will be supporting the Reseller/VAR sales organization—including SDRs, AEs, Channel Managers CAMs, and SEs—by helping remove obstacles, providing operational guidance, and enabling teams to operate efficiently. Collaborating with Sales, Finance, GTM Systems, and Engineering, you’ll help optimize workflows, improve efficiency, resolve escalated issues, and maintain smooth communication across departments. You will serve as a linchpin to ensure the sales organization runs effectively and can deliver results.
Requirements
- 2+ years in Sales Operations, RevOps, or a related commercial operations role supporting partner/reseller channels.
- Strong written and verbal communicator; comfortable partnering across Sales, Finance, and Engineering.
- Experience with Salesforce
- High attention to detail and proven ability to validate transactional documents (POs, quotes) and reconcile discrepancies.
- Maintain sales data integrity, reporting, and performance metrics
- Proficiency with Microsoft Excel / Google Sheets and other reporting tools
- Excellent verbal and written communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Knowledge of sales workflows and operations best practices
Responsibilities
- Serve as a frontline resource for the sales organization, primarily the Channel Team addressing questions, resolving issues, and helping unblock challenges
- Support SDRs, AEs, CAMs, and SEs in achieving goals through operational guidance and cross-functional collaboration
- Own reseller/VAR account setup and maintenance in Salesforce (create VAR accounts, map reseller sub-accounts, validate data).
- Review and approve reseller quotes against Purchase Orders and ensure account/quote dates and billing entities are correct before pushing to billing systems.
- Partner with RevOps leadership to identify operational bottlenecks and implement solutions
- Serve as the day-to-day operational contact for SalesOps requests (e.g., create VAR accounts on request channels) and respond to requests and ticketed issues in a timely manner.
- Document, maintain, and optimize sales operations workflows to ensure clarity, efficiency, and consistency
- Track and report partner transaction metrics, SLA adherence, and process exceptions; propose and implement process improvements.
- Identify opportunities for process improvements to help the sales team operate more effectively
- Assist with the implementation of tools and automation to streamline workflows and reduce manual effort
- Act as a liaison between Sales, Finance, Legal, GTM Systems, and Engineering to resolve issues and maintain smooth operations
- Support training initiatives for the sales organization on tools, processes, and best practices
- Ensure accurate data and operational processes are maintained across the sales organization
- Assist with sales technology implementations and enhancements
Benefits
- 100% remote work environment - since our founding in 2015
- Generous paid time off policy, including vacation, sick time, and paid holidays
- 12 weeks of paid parental leave
- Highly competitive and comprehensive medical, dental, and vision benefits plans
- 401(k) with a 5% contribution regardless of employee contribution
- Life and Disability insurance plans
- Stock options for all full-time employees
- One-time $500 reimbursement for building/upgrading home office
- Annual allowance for education and professional development assistance
- $75 USD/month digital reimbursement
- Access to the BetterUp platform for coaching, personal, and professional growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
251-500 employees
