Sales Operations Specialist - Enabling Technologies

Orthofix•Toronto, ON

About The Position

The Sales Operations Specialist supports the Sales Operations and Field Sales teams through execution of core operational processes that enable order fulfillment, revenue tracking, and customer satisfaction. This role is responsible for maintaining accurate data, supporting sales activities, and ensuring efficient coordination across internal teams, customers, and vendors. The Specialist works under general guidance to manage day-to-day operations, resolve issues, and contribute to overall sales effectiveness.

Requirements

Bachelor’s degree OR High School diploma with 5+ years relevant Commercial Operations experience
1-2 years’ experience in Commercial Operations (Customer Service, Sales Operations, Sales Support, Marketing)
Mastery of the English language and strong ability to effectively communicate verbally and through written correspondence with all levels of peers and leadership at SeaSpine, distributorships, hospitals, and other vendors
Strong proficiency with Microsoft Office, specifically Excel and Word
Demonstrated ability to operate independently under minimal supervisor direction
Demonstrated ability to work creatively, prioritize and smoothly manage goals and initiatives amidst competing priorities
Critical thinker with strong attention to detail, and ability to problem solve and establish solutions in a high-growth and fast-pace environment

Nice To Haves

Bachelor’s degree
Experience in Customer Service, Administration, or Sales Operations
Experience servicing healthcare providers and/or patients
Experience using CRM and/or ERP systems for order entry and case management
Advanced MS Excel skills (lookups, pivots, etc.)
Experience in medical device or life sciences industry

Responsibilities

Process and manage customer orders, including order entry, invoicing, and shipment coordination
Coordinate domestic and international shipments, ensuring compliance with customs requirements
Track and manage back orders, resolving delays and communicating updates to stakeholders
Schedule manufacturer shipments and oversee inventory-related freight logistics
Track current inventory levels and support inventory forecasting using internal systems and tools
Reorder and replenish service and field inventory to meet operational needs
Maintain demo system and lab inventory, including disposable and capital equipment
Monitor product lifecycle stages, including tracking end-of-life schedules
Provide administrative and operational support to the Sales team
Maintain and update quote templates, product catalogs, and pricing within quoting systems
Maintain and update price lists to ensure accuracy and consistency
Coordinate demo systems, evaluation kits, and materials for customer demos, labs, and conferences
Support new system installations through coordination and logistics
Maintain accurate customer, order, and product data within ERP and related systems
Ensure data integrity and consistency across sales operations platforms
Support reporting needs by maintaining organized and reliable datasets
Track capital revenue and assist with reporting activities
Track and support administration of earnout programs
Assist with invoicing processes and basic revenue-related reporting
Track and process warranty returns and replacements
Monitor service contracts and support renewal processing
Maintain documentation and tracking for service-related activities
Coordinate shipments and logistics for R&D prototypes and samples across internal locations and external partners
Partner with internal teams (Sales, R&D, Operations) to ensure timely execution of operational needs
Support issue resolution related to orders, shipments, inventory, and customer requests