Sales Operations Specialist - Industrial Rental and Product Sales

Enerpac Tool Group Corp•Deer Park, TX

17h•Hybrid

About The Position

HYDRATIGHT by ENERPAC TOOL GROUP – Who we are? Hydratight provides specialty mechanical services to global customers, ensuring uninterrupted productivity and asset safety through world-class technical leadership, training, and innovation. Integrity Assurance is our guarantee, it’s a commitment that every job is completed fully, safely, and without compromise. The safety of our customers and the integrity of their assets are paramount. We share that responsibility by ensuring our technicians are fully accredited, highly experienced, and dedicated to achieving near-zero incident rates. As a recognised technical authority, Hydratight’s Integrity Assurance guarantee is backed by our long-standing industry reputation and active participation on the committees that set global standards. Our best-in-class performance, with near-zero TCIR and LWIR rates, reflects this commitment. Our highly trained technicians reduce risk, eliminate rework, and deliver confidence. Supported by industry-leading training and competency programmes, they bring unmatched experience, knowledge, and capability to every job. Enerpac Tool Group Corp. is a premier industrial tools, services, technology, and solutions provider serving a broad and diverse set of customers and end markets for mission-critical applications in more than 100 countries. The Company makes complex, often hazardous jobs possible safely and efficiently. Enerpac Tool Group’s businesses are global leaders in high pressure hydraulic tools, controlled force products, and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world. The Company was founded in 1910 and is headquartered in Milwaukee, Wisconsin. Enerpac Tool Group common stock trades on the NYSE under the symbol EPAC. For further information on Enerpac Tool Group and its businesses, visit the Company's website at https://www.enerpactoolgroup.com/ and https://www.hydratight.com/ Summary – basic function of the role The Sales Operations Specialist supports the assigned Branch location and/or vertical market, will be responsible for supporting outside salesmen and occasionally be the contact person handling all walk-in customers. The incumbent responds to customer questions, identifies up-selling opportunities, setting customer meetings, closing orders. They build rapport with customers by probing for needs and recommending appropriate solutions. Success is measured by achieving monthly, quarterly, and annual sales objectives, while ensuring the optimum customer experience and satisfaction.

Requirements

Highly technical with ability to demonstrate a broad range of products
Demonstrate sales ability with proven track record of meeting and/or exceeding goals
Must be results-oriented, self-motivated and able to work in a team environment
Ability to multi-task and adapt to schedule changes
Strong organizational skills and attention to detail
Exceptional phone and interpersonal skills with ability to communicate effectively (written/oral) with diverse group of business partners: Customers, Executives, Management, Co-workers, Vendors and Suppliers
Computer skills include knowledge of Microsoft Windows software suite (Outlook, Excel, Word, etc.) and company business ERP system

Nice To Haves

Knowledge and experience in Oil & Gas and Industrial industries is preferred
Strong presentation and problem-solving skills; Negotiation skills are preferred

Responsibilities

Maximize gross margin sales through careful analysis during the quote process.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Support the outside sales team to meet or exceed all monthly, quarterly and annual sales goals by processing quotes that are assigned by the outside sales team or by direct customer request.
Seek to better understand every customer’s business needs, requirements and expectations in order to provide best possible solution.
Identify and act on all commercial opportunities by accurately analyzing and determining customer needs, qualifying opportunities, and completing the sales cycle through an active bid follow-up process.
Ensures internal and external customer satisfaction by effectively managing the order process from initial point of contact to Delivery.
Enter, update and maintain detailed and accurate records and order documentation.
Support all commercial opportunities by providing administrative support and coordinating all pre-sale activity with relevant entities: Externally between the Customer and the Commercial Team, Internally between the Commercial Team, Technical Services, Product Operations, Asset Management, and Finance.
Provide accurate product information, availability & pricing, delivery timelines and specifications and payment terms; Learning new product and procedure information as required.
Create Input/Enter, Submit, File and Maintain quotations, contracts, orders, invoices and/or other various files and records.
Proof, review, or fact-check all records, documents, and customer communication for accuracy.
Maintain knowledge of current product pricing learning new product information as required.
Provide Commercial Team with additional sales support as necessary.
Establish, maintain and enhance all inter-departmental relationships.
Support all regional commercial strategies by coordinating larger or more complex projects with commercial management team as required.
Answer customer inquiries in a timely manner; via phone and email.
Complete billing in a timely manner.