Sales Operations Specialist, Senior

Capital Group•Los Angeles, CA

1d•$111,920 - $179,072

About The Position

As a Senior Sales Operations Specialist within North America Client Group (NACG), you will translate enterprise priorities, product and investment developments, and sales opportunities into coordinated, sales-ready communications. Within established priorities and guardrails, you will independently lead assigned initiatives from definition through delivery and run the workflows, field-feedback processes, and channel operations needed to deliver the right messages through the right channels at the right time.

Requirements

Familiarity with platforms such as Salesforce and Seismic is preferred.

Responsibilities

Translate complex enterprise, product, investment, and sales priorities into clear, actionable messaging for the sales force.
Manage intake and workflow by clarifying the audience, objective, timing, ownership, required action, dependencies, and approvals; maintaining the work queue; and escalating conflicts or gaps.
Independently lead priority initiatives from definition through delivery—shaping the execution approach, building the plan, running cross-functional working groups, resolving routine issues, and driving commitments to completion.
Coordinate recurring and ad hoc sales communications, manage the integrated calendar, sequence messages, identify audience or channel conflicts, and provide visibility into demand and capacity.
Synthesize field feedback and engagement data, identify implications, develop a point of view, and recommend actions that improve message usefulness and adoption.
Coordinate publishing across approved platforms, maintain trackers and dashboards, and prepare concise updates on progress, risks, recommendations, and next steps.
Make day-to-day operating decisions, coordinate contributors without direct authority, and escalate issues requiring broader alignment, a change in direction, or portfolio tradeoffs.
Use technology and AI to simplify repeatable work across intake, drafting, calendar management, insight synthesis, reporting, and publishing while maintaining quality and governance.
Understand the sales environment and financial principles, build fluency in relevant products, audiences, and channels, and have experience delivering complex programs and leadership-ready work in a matrixed organization.