Sales Operations Specialist - International

PopSockets

2d•$45,000 - $55,000

About The Position

Launched in 2014 by former philosophy professor David Barnett, PopSockets is a global digital-lifestyle company that sells empowering, fun, and expressive products that improve peopleâs digital lives. PopSockets has sold close to 300 million of its iconic phone grips in 75 countries and now has an expanding ecosystem of related products, including phone cases, wallets, mounts, batteries, and chargers. Our mission is to empower enhanced mobile functionality, self-expression, and authentic human connection. We imagine an Eternal Positivity Machine that sparks joy, creativity, and meaningful relationships. We bring this vision to life by upholding the highest standards in materials, packaging, logistics, and designâwhile ensuring our supply chain and labor practices remain ethical, responsible, and transparent. In 2021, PopSockets was honored as one of Fast Companyâs World's Most Innovative Companies. As a member of the PopSockets Operations team, this Sales Operations Analyst role is responsible for managing strategic partner relationships with National and International accounts, with a focus on our International accounts. This role works cross-functionally to support all stages of the sales cycle from product development, channel market launch, through product exit strategy. This person will be the account operations expert.

Requirements

3â7 years of sales operations or related experience
Strong working capability across Excel, ERP, CRP, and order management systems to support execution, forecasting, and order flow.
Possess problem-solving, attention to detail, and analytical skills
Must be a self-starter who shows ownership and commitment to the role
Demonstrated ability to maintain confidentiality of information and exercise good judgment
Roll-up-the-sleeves, action-oriented mindset in a fast-paced, rapidly changing environment
Demonstrated ability to own complex accounts or processes end to end in a fast-paced environment.
Sense of humor, personal integrity, and appreciation for the power of teamwork

Nice To Haves

Experience crafting, maintaining, or improving SOPs
Experience reviewing customer routing guides and operational requirements
Ability to adapt quickly to changing market needs and shifting priorities
Strong go-to attitude when problems, risks, or barriers arise
Experience working across international industries or global business environments

Responsibilities

Knowledgeable on daily, monthly, and quarterly account business objectives and internal systems
Own, improve, and continuously optimize operational processes and SOPs
Manage daily operations including inventory, forecasting, on-time delivery, scheduling, process compliance, and selling opportunities
Create, maintain, and enforce SOPs for sales operations and fulfillment workflows
Review and operationalize customer routing guides and compliance requirements in partnership with cross-functional teams
Drive operational excellence to improve on-time delivery, service, and customer satisfaction
Host collaborative planning, forecasting, and replenishment calls and weekly touch-base calls with external account planners and buyers
Own account operational performance and execution against sales goals
Support strategic product lifecycle account planning
Manage multiple project schedules with many moving parts
Work closely with Sales Leadership to support sales initiatives
Proactively communicate with outside partners to ensure all communication points are aligned
Professional communication including written, verbal, and presenting