Sales Operations Specialist (Inside Sales)

Big Bolt•Bloomingdale, IL

10d•$70,000•Onsite

About The Position

Sales Operations Specialist (Inside Sales) 📍 Location: Bloomingdale, IL🕒 Schedule: Monday–Friday | 8-hour shift💰 Compensation: $70,000 base + 10% Merit-Based Bonus📄 Position Type: Full-Time Why Join Big Bolt LLC? Established in 1977 and headquartered in Bloomingdale, IL, Big Bolt LLC is an ISO 9001–certified specialty fastener manufacturer. Big Bolt focuses on producing non-standard, custom fastener solutions that customers won’t find off the shelf—delivered with market-leading turnaround times. At Big Bolt, quality, precision, and customer service drive everything we do. Join a collaborative, growth-oriented sales team where strong performance is recognized and career advancement is encouraged. Your Role as New Business Development – Sales: Under the direction of the VP of Sales, this role supports new and low-spend customers to improve the customer experience while increasing revenue. Sales Operations Specialist (Inside Sales) serves as a key point of contact for customers, manages quotes and orders, and ensures accurate sales documentation within Big Bolt’s ERP system. This position represents a mid-point career progression opportunity on the Sales Team, offering long-term advancement for strong performers who consistently demonstrate sales, communication, and organizational skills.

Requirements

Strong written and verbal communication skills
High attention to detail with strong organizational skills
Ability to prioritize multiple tasks in a fast-paced environment
Customer-focused mindset with a passion for service excellence
Strong collaboration skills across cross-functional teams
Associate’s Degree (Business Administration or related field preferred)
5+ years of sales experience
Proficiency with Microsoft Office (Outlook, Word, Excel)
Experience using ERP and CRM systems

Nice To Haves

Prior fastener industry experience is a plus, but not required—eagerness to learn is essential

Responsibilities

Enter sales quotes and orders into NetSuite ERP
Prepare, update, and maintain sales quotes, including identification of routing steps when required
Manage quotes, orders, and communications through customer portals
Follow up with customers on open sales quotes
Maintain regular contact with customers to support engagement and satisfaction
Communicate with Sales Engineers as needed
Coordinate across Sales, Quality Control, Purchasing, and Shipping on open quotes and orders
Resolve order issues by reviewing sales data and work order history
Assist with resolving material-related issues, including: Material shortages Inventory discrepancies Operational errors Material receipt discrepancies (multiple heats or partial deliveries)
Execute RMAs and monitor returned material to support rework orders
Review customer credit requests and submit to Accounting
Recommend and assist with implementation of sales process improvements
Other Duties as Assigned