Inside Sales Specialist

UPLIFT Desk•Austin, TX

21h•$24•Onsite

About The Position

At UPLIFT Desk, we’re not just building ergonomic workstations—we’re shaping how people work and live. As the ecommerce industry leader in height-adjustable desks, we’ve grown by delivering innovative, customer-focused solutions that promote health, productivity, and well-being. Our success is rooted in our core values: Customer Obsession, Innovation, Accountability, and Results Oriented. As an Inbound Sales Specialist, you’ll be the go-to resource for customers, guiding them through the office furniture selection process, solving their challenges, and ensuring a seamless experience from first contact to post-sale support. You'll handle inbound inquiries via phone, chat, email, online forms, virtual meetings with clients, and in-person visits. You’ll work closely with internal teams, present office layouts over video calls, and follow up with clients to ensure satisfaction and drive repeat business. The Inbound Sales Specialist role is ideal for someone who thrives on helping others and excels at building lasting customer relationships.

Requirements

Results-oriented and proactive with a strong drive to excel and achieve top performance
2+ years of experience in inside or outside sales
Mechanical knowledge sufficient to sell a technical, highly configurable product
Strong communication skills, both written and verbal. Able to competently and confidently present information to groups in person or via video meetings
Excellent computer skills and proficiency with sales and support software, such as HubSpot, Salesforce, Apollo or similar CRM and lead generation platforms

Nice To Haves

Bachelor’s degree in Business, Economics, Finance or Data Analytics
Familiarity with office furniture or ergonomic solutions and an understanding of product benefits and features
Prior sales experience in an ecommerce environment

Responsibilities

Respond to customers across various channels, including phone, chat, email, virtual meetings with clients, and in-person visits
Assist customers with furniture selection and provide expert guidance to meet their unique needs and preferences
Provide accurate quotes, pricing, and proposals to potential customers based on their needs, negotiating as necessary to close deals
Prepare and deliver compelling sales presentations to showcase how the products and services can solve customer challenges
Maintain up-to-date and accurate records in the CRM, ensuring all customer interactions are logged
Collaborate with internal teams to ensure a smooth and accurate ordering process
Resolve customer issues and overcome challenges throughout the entire purchase and post-sale process
Follow up with existing clients to encourage repeat business and check on their satisfaction
Maintain relationships with existing customers to encourage repeat business, upsell additional products/services, and generate referrals
Adapt to changes in processes, products, and customer needs, providing flexibility and resilience

Benefits

A merit-based environment that rewards growth and accomplishment regardless of seniority
Generous paid time off
4% 401K company matching with instant vesting (after one year)
Excellent group health insurance available to employees and dependents, including domestic partners (medical plan, 2 dental plans, and a vision plan to choose from)
Flexible spending account (FSA) for health care and child care costs
Company-paid & Supplementary Life Insurance; Long-term & Short-term disability
Free UPLIFT Desk (after one year)
50% discount on all UPLIFT products
Free healthy (and not so healthy) snacks and drinks
On-the-job training and skills development
A supportive and engaging work culture that promotes healthy living