Sales Operations Representative

Certified Collectibles Group • Sarasota, FL

10d • Onsite

About The Position

We are seeking a motivated and versatile individual to join our team as a Sales Operations Representative. This role combines elements of sales support and operational coordination to ensure smooth operations and optimize our sales activities. The successful candidate will possess excellent organizational skills, a proactive attitude, and a passion for providing exceptional customer service. This position offers a unique opportunity to gain hands-on experience in both sales and operations within a dynamic and fast-paced environment.

Requirements

• Bachelor's degree in business administration, marketing, operations, or a related field is preferred.
• Previous experience in sales support, customer service, or operational coordination is desirable but not mandatory.
• Strong organizational skills with the ability to multitask and prioritize tasks effectively.
• Excellent written and verbal communication skills to engage with internal teams and external stakeholders.
• Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
• Detail-oriented mindset with a commitment to accuracy in data entry and document management.
• Proactive and self-motivated individual who can work independently and as part of a team.
• Strong problem-solving abilities and a willingness to learn and adapt in a dynamic environment.

Responsibilities

• Assist in prospecting new clients, generating leads, and managing dealer relationships.
• Identify potential target dealers and gather relevant industry information.
• Assist in organizing and coordinating sales meetings, client visits, and trade show participation.
• Coordinate with dealers, and internal departments to ensure timely delivery of product and services.
• Help streamline operational processes and identify areas for improvement to enhance efficiency.
• Collaborate with the operations team to maintain accurate documentation, including invoices and sales orders.
• Promptly addressing customer inquiries and resolving issues with exceptional customer service
• Liaise between dealers, sales representatives, and operations teams to ensure smooth communication and order fulfillment.
• Handle customer complaints or escalations, striving to achieve satisfactory resolutions.
• Proactively follow up with dealers to ensure their satisfaction and identify opportunities for upselling or cross-selling.

Benefits

• CCG offers the most competitive compensation in the industry along with career advancement opportunities and a full-time benefits package including health, dental and vision insurance; 401(k) with company match; paid time off benefits and more.
• Salary commensurate with experience and ability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level