Sales Operations Manager

VAT Vakuumventile AG•San Jose, CA

2d•$135,000 - $165,000

About The Position

The Sales Operations Manager is a key member of the Sales Operations team and is directly responsible for order management, inventory control, and operational execution for a major semiconductor OEM account.The ideal candidate is highly process-oriented, commercially aware, and able to act as a strong partner to Sales, Account Management, Operations, Finance, Service, and other peer functions. This role requires strong leadership skills and the ability to bring together cross-functional, matrixed teams across different levels of the organization to achieve common business goals.

Requirements

Bachelor’s degree in Business or a related field required; MBA preferred.
Strong Microsoft Excel skills, including the ability to develop complex reports, dashboards, and performance metrics.
Proven experience in operations, order management, and inventory management, including experience leading teams and developing direct reports.
Experience supporting a large, complex global account within the semiconductor industry.
Experience in business process engineering, process optimization, and continuous improvement initiatives.
Ability to work effectively in a globally matrixed environment, perform under pressure, and adapt to changing business needs.
Strong interpersonal, organizational, communication, and problem-solving skills.
Willingness to travel domestically and internationally as required.

Responsibilities

Act as the main escalation point for all delivery, order management, and customer service topics, working closely with global VAT facilities to resolve issues quickly and pragmatically.
Maintain a high level of professionalism and integrity in all interactions with customers and internal stakeholders, in line with VAT’s corporate standards.
Implement and improve demand signal processes to ensure accurate and efficient information flow between customer dashboards and VAT ERP systems.
Drive reliable monthly forecasting for both discrete and consignment orders.
Lead and manage a diverse team of direct and shared customer service resources, including goal setting, performance management, and development planning.
Maintain accurate inventory records through monthly soft inventory processes and periodic physical inventory audits.
Define, monitor, and maintain appropriate finished goods inventory levels to support VAT KPIs while ensuring continuity of supply for a high-churn semiconductor OEM account.
Prepare and present executive-level presentations, reports, spreadsheets, charts, and data analyses for both internal and external stakeholders.
Lead projects through to successful completion within a globally matrixed organization.