Sales Operations Manager

Coates Group • Chicago, IL

7d • $70,000 - $90,000 • Hybrid

About The Position

Join a high-impact team that powers sales growth and delivers a seamless customer experience. As the Sales Operations Manager, you’ll lead end-to-end sales operations—from lead intake through order fulfillment—driving efficiency, accountability, and results through process optimization, automation, and performance management.

Requirements

• 5+ years of leadership experience in sales operations, customer success, or revenue enablement.
• Strong coaching and accountability skills with a proven ability to lead in fast-paced, hybrid environments.
• Proficiency in Excel and CRM tools (Salesforce); bonus if experienced with workflow tools like Miro or Asana.
• Strong analytical mindset and experience using data to drive decisions and process improvement.
• Bachelor's degree preferred.

Responsibilities

• Lead, coach, and inspire a high-performing team with clear accountability and professional growth.
• Train staff on tools and best practices to ensure process adoption and operational excellence.
• Foster a culture of ownership, transparency, and continuous improvement.
• Optimize the Lead-to-Order (LTO) process to maximize lead conversion and reduce cycle time.
• Design and implement dashboards, KPIs, and scorecards to track performance and uncover insights.
• Leverage automation and process improvements to streamline workflows and reduce errors.
• Partner with Sales, Finance, BTS, and Enablement teams to align goals and deliver exceptional service.
• Act as the LTO subject matter expert and drive initiatives that improve customer experience and internal efficiencies.
• Manage CRM and internal tools (Salesforce, Miro, Asana, etc.), ensuring seamless integration and optimal performance.
• Support financial operations with data-driven insights and accurate revenue reporting.

Benefits

• medical, dental, and vision insurance
• a 401(k) plan with employer match
• short- and long-term disability coverage
• life and AD&D insurance
• health savings accounts (HSAs)
• flexible spending accounts (FSAs)
• annual market competitive bonus program
• “Thrive Program” which includes a suite of flexible work options
• dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions)
• Global Wellness paid day off to recharge
• “Give Back Day” to allow our Crew an opportunity to make an impact in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager