Senior Sales Operations Manager, New Seller Recruitment

Amazon • Arlington, VA

4d • Onsite

About The Position

Join Amazon's New Seller Recruitment (NSR) team as a Sales Operations Manager and serve as the strategic thought partner and operational lead for Account Growth Representatives (AGRs). With a primary focus on post-launch seller growth operations, you will own the AGR strategy and serve as a key contributor to the all-up Sales Operations roadmap — building scalable systems, driving automation, and partnering directly with AGR leadership to solve the most pressing challenges in seller growth across our US third-party (3P) business. This role is for a senior operator who earns trust through deep expertise, thrives in ambiguity, and creates outsized impact by enabling others to succeed.

Requirements

• Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
• Master's degree or equivalent
• 7+ years of sales operations or equivalent experience
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent

Nice To Haves

• Experience using Salesforce (or other CRM tool) or BI tools
• Experience presenting to senior leadership

Responsibilities

• Shape the Sales Operations Strategy: Serve as a leader and key contributor to the all-up Sales Ops roadmap, owning the AGR workstream end-to-end and driving decisions that have lasting impact across NSR's seller journey.
• Own AGR Strategy: Define and drive the AGR Sales Operations strategy, owning the AGR prioritization framework and ensuring the AGR team has the tools, data, and processes needed to drive seller success and growth.
• Serve as Strategic Thought Partner to AGR Leadership: Embed as the primary Sales Operations partner for Account Growth Representatives, translating rep-level challenges into scalable solutions and enabling AGRs to focus on highest-value seller interactions.
• Drive ARR-to-AGR Automation and Handoff Operations: Own the end-to-end ARR-to-AGR handoff process — including automation design, operational governance, and continuous improvement — ensuring seamless seller transitions from pre-launch to post-launch support.
• Build Scalable Systems and Automation: Identify opportunities to automate manual operations, reduce tactical work through technology, and build self-service mechanisms that reduce the operational burden on Sales Ops and frontline sales teams.
• Lead Cross-Functional Initiatives: Own complex, multi-stakeholder programs end-to-end across Finance, Product, Tech, and Strategy and Operations — managing timelines and removing organizational obstacles to execution.
• Deliver Executive-Level Insights: Synthesize data from across the post-launch seller journey to surface trends, risks, and strategic opportunities. Create executive communications — including flashes, Quarterly Business Reviews (QBRs), and annual operating planning narratives — for senior leadership.
• Establish Operational Best Practices: Design and implement reporting mechanisms, process improvements, and efficiency frameworks that raise the bar for how the AGR team operates, scaling learnings across NSR.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior