Sales Operations Manager
About The Position
Sales Operations at You.com enables our go-to-market teams to run with precision and confidence. This role manages the systems, forecasting, and renewal processes that power revenue growth across both our API and Enterprise businesses. You'll own Salesforce and CPQ, ensuring every quote, order, and renewal flows smoothly through our pipeline. You'll work closely with Sales, Finance, and RevOps to design scalable processes, improve forecast accuracy, and support sellers through every stage of the deal cycle. We're looking for someone who's analytical, systems-minded, and comfortable working at the intersection of process and strategy. You should thrive in a fast-moving environment and take pride in building clarity from complexity.
Requirements
- 6+ years of experience in Sales Operations, Revenue Operations, or Deal Desk roles within a SaaS environment
- Hands-on experience with Salesforce and Salesforce CPQ required
- Proven ability to design, manage, and improve quoting and approval workflows
- Experience managing renewals and ensuring contract accuracy across CRM and billing systems
- Strong analytical and problem-solving skills; able to turn data into insights that drive action
- Collaborative mindset with the ability to partner effectively across Sales, Finance, and Legal
- Comfortable owning multiple projects in a fast-paced environment and adapting to changing priorities
Nice To Haves
- Familiarity with usage-based or API-driven billing models preferred
Responsibilities
- Own and optimize Salesforce CPQ, including configuration, pricing rules, and approval workflows
- Lead the quote-to-cash process, ensuring order forms, pricing, and renewals are accurate and consistent
- Support renewal operations by partnering with Account Executives, Customer Success, and Finance to ensure timely renewals and clean data
- Collaborate with Sales Directors to manage forecasting cadence, improve pipeline visibility, and build actionable reports
- Maintain data quality across opportunities, quotes, and accounts, ensuring accuracy in all revenue-related reporting
- Partner with Finance and Legal on deal desk operations, pricing validation, and vendor onboarding
- Work with Product Ops and Engineering to operationalize API billing and usage-based pricing models
- Develop dashboards and analytics that give leadership a clear view of bookings, renewals, and forecast health
- Continuously refine sales processes to reduce friction, improve accuracy, and scale efficiently as the business grows
Benefits
- Hubs in San Francisco and New York City offering regular in-person gatherings and co-working sessions
- Flexible PTO with U.S. holidays observed and a week shutdown in December to rest and recharge
- A competitive health insurance plan covers 100% of the policyholder and 75% for dependents
- 12 weeks of paid parental leave in the US
- 401k program, 3% match - vested immediately!
- $500 work-from-home stipend to be used up to a year of your start date
- $1,200 per year Health & Wellness Allowance to support your personal goals
- The chance to collaborate with a team at the forefront of AI research
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
