Sales Operations Manager

Innovative Solutions•Reports into Rochester, NY

3d•$120,000 - $140,000

About The Position

Innovative Solutions is seeking a hands-on Sales Operations Manager to help design and execute go-to-market initiatives and optimize our sales systems. This position is not a people manager, rather a sales function manager. As an AWS Premier Tier Services Partner, we need someone who can roll up their sleeves to coordinate projects, configure systems, and deliver tactical improvements that drive revenue growth.

Requirements

5-8 years experience in Sales Operations or Revenue Operations roles with increasing responsibility
Certified Salesforce.com Administrator required (Advanced Administrator preferred)
Proven track record managing multiple concurrent projects and delivering results on time
Experience in B2B technology sales environment, preferably cloud services, IT consulting, or professional services
Strong proficiency with Salesforce flows, validation rules, custom objects, process builder, and integrations
Working knowledge of sales tech stack (Outreach, ZoomInfo, DocuSign, PandaDoc, etc.)

Nice To Haves

Background with AWS or cloud technology sales cycles a plus
Experience working with AWS ACE Integration, AWS Funding Programs, and/or AWS Marketplace all a major plus

Responsibilities

GTM Project Execution & Coordination: · Take leadership's GTM strategy and break it down into specific projects with clear deliverables and timelines
Own project plans, track progress, identify blockers, and ensure on-time delivery of GTM programs
Run weekly syncs to prioritize work, assign tasks, and remove obstacles for the revenue operations team
Build and maintain project documentation including status reports, implementation guides, and process maps
CRM Systems Management: · Maintain expert-level working knowledge of Salesforce.com to evaluate requests, troubleshoot issues, and provide technical guidance
Partner with Salesforce Administrator on complex configurations, flow builds, and system integrations
Test system changes, validate data integrity, and QA new configurations before rolling out to sales team
Manage relationships with sales tech vendors (Outreach, ZoomInfo, DocuSign, HubSpot, etc.) and coordinate technical implementations
Sales Process Optimization: · Analyze current sales workflows to identify bottlenecks, redundancies, and opportunities for improvement
Build and refine sales processes including contracting process, lead routing, opportunity management, and deal approval workflows
Create and maintain sales playbooks, templates, email sequences, and other enablement materials
Train sales reps on process changes, new tools, and system features to drive adoption
Data & Reporting: · Work with Sales Operations Analyst to build reports and dashboards
Track project outcomes and communicate results to leadership with clear metrics and ROI analysis