Sales Operations Manager

Massage Heights - Atlanta-Decatur

8h•$17 - $25

About The Position

This Role Is Not for Everyone. It is for leaders who thrive on accountability, love scorecards, and get energized by producing measurable results. If you are driven by growth, execution, and winning as a team, this role will challenge and reward you. About Us Massage Heights Decatur is a locally owned, membership-based wellness retreat delivering premium therapeutic massage experiences. Our core values are: Extreme Ownership – no excuses, blame find result. Energy – positive high energy is contagious Results-Driven – constantly meet individual & goals Teamwork – everyone on ship rows the same direction Trust Respect- Open communication, integrity caring for others The Opportunity We are seeking a results-driven Sales Manager to lead daily operations and aggressively grow in membership sales. This is a hands-on leadership role responsible for: Driving membership sales conversion of 25% Building and leading a high-performing front desk sales and therapist team Owning KPIs, labor efficiency, and guest experience Scaling a membership-based business with discipline and precision You will run the retreat like a business—not a shift. What You’ll Own (Key Outcomes) First 30 Days – Foundation & Mastery Full ownership of KPIs: Membership sales conversion, retention, rebooking, guest experience Master all systems: Zenoti POS, Operations & Forecasting tools, SharePoint, AnchorPoint Assess team performance and identify skill gaps Establish daily, weekly, monthly scorecards Stabilize staffing, scheduling, and service execution 30–60 Days – Growth & Optimization Consistently hit or exceed: 25–35% membership conversion 99% retention Implement structured roleplay sales rehearsal & service training Optimize therapist and front desk scheduling to maximize room utilization Recruit and onboard: 20 Massage Therapists Front Desk Sales Associates to support growth Tight control of labor and operational costs 60–90 Days – Scale & Leadership Launch retention initiatives that reduce churn & 25–35% membership conversion Conduct monthly quarterly performance reviews with growth plans Build a performance-driven team culture Partner with marketing on local outreach to generate 400+ new prospects/month 3–6 Months – Sustainability & Talent Development Develop an internal leadership bench (Assistant Manager / Lead) Contribute insights to annual budget and forecasting Drive consistent revenue and operational growth Scale membership by adding 500 active members How Success Is Measured You will be evaluated on Outcomes/Result—not effort: Membership Conversion: 25-35% Retention Rate: 99% Massage Therapist Rebook% (60%) Front Desk Prospect Conversion% (25%) Guest Satisfaction (NPS & Surveys) Employee Culture Engagement & Retention Operational Structure Consistency Key Challenges (What Makes This Role Exciting) Balancing exceptional service with aggressive sales execution Turnaround challenging role building from the ground up Recruit Massage therapist to maintaining profitability Must love Tacos. Have to be competitive & result driven Holding high standards under pressure and volume Who Thrives Here This role is ideal for someone who: Loves Numbers, Scorecards, and Accountability Enjoys coaching teams to win Takes ownership of results—good or bad Is energized by growth and challenge Wants to build a career, not just hold a job