Sales Operations Manager — Costco

SharkNinja

About The Position

The Sales Operations Manager, Value Channel, serves as the primary operational resource for driving revenue and margin performance across assigned retail accounts. This role owns demand planning, inventory management, purchase order execution, POS and trend analysis, and trade spend management. The Sales Operations Manager acts as a real-time business monitor — interpreting data, identifying emerging issues and opportunities, and mobilizing internal cross-functional partners to respond with speed and precision.

Requirements

Bachelor's degree required; concentration in Business, Finance, or a related field preferred.
5+ years of experience in demand planning, supply chain management, business analytics, or a financial role within the consumer products industry.
Demonstrated ability to synthesize insights across multiple complex data sets and translate findings into clear decision-making frameworks.
Proven track record of thriving in a collaborative, cross-functional team environment.
Prior operational or sales experience with a large-format retailer (Costco or Sam’s Club experience strongly preferred).
Advanced proficiency in the Microsoft Office Suite; strong analytical skills and exceptional attention to detail.
Excellent communication, organizational, project management, and interpersonal skills.
Ability to manage competing priorities and execute effectively in a fast-paced, deadline-driven environment with a consistent positive attitude.
Willingness to travel approximately 20% for corporate events and visits to SharkNinja HQ (Needham, MA).

Responsibilities

Serve as a primary liaison between the Costco account and internal teams, translating account-specific needs into actionable priorities and ensuring consistent, timely communication across stakeholders.
Own long-range forecasting (12–18 months), sales flow, and inventory planning in partnership with demand planning, operations, and sales teams, with particular focus on mitigating risk around high-velocity tentpole events.
Manage multiple forecasting systems, actioning against updates to inventory flows, promotional plans, pricing structures, and data governance for both new and existing SKUs.
Coordinate with analyst, strategic sales, and demand planning teams to track promotional performance, recalibrate forecasts, and develop forward-looking shipment strategies.
Partner with Strategic Sales and Analytics to deliver channel-specific promotional guidance and ensure alignment between national initiatives and account-level execution.
Support trade-spend optimization and healthy revenue growth by leveraging spend tools and aligning promotional investments with EBITDA objectives.
Contribute to sales strategy development and execution, continuously analyzing sales and operational performance to surface insights and drive improvement.
Lead weekly customer meetings and deliver timely financial updates, ad hoc reporting, and structured business reviews with clear, data-driven recommendations.
Build compelling internal and customer-facing presentations and strategic decks while maintaining a strong working knowledge of key product categories and the competitive landscape.
Bring intellectual curiosity and creative problem-solving to every challenge, identifying non-obvious solutions and continuously raising the bar on operational excellence.