Sales Operations Manager
About The Position
Walong Marketing is seeking a dynamic, detail-oriented, and strategic Sales Ops Manager to join our growing team. Reporting directly to the Head of Mainstream, and dotted line to VP Merchandising, this pivotal role bridges the gap between high-level business development and on-the-ground sales operations. You will be responsible for driving growth through new online and offline channels, managing critical line reviews for major retail partners (including Walmart, Sam’s Club, Costco, and Target), and overseeing the administrative and logistical backbone of our sales pipeline. The ideal candidate possesses a strong analytical background (Category Management, retail, e-commerce experience) and is comfortable balancing strategic growth projects with hands-on operational execution.
Requirements
- 3–7 years of experience in retail sales operations, account management, or business development—ideally working with major big-box retailers.
- A background in Sales Ops, National Accounts Management, Category Manager (CM), or Operations or deep familiarity with big box merchandising strategies.
- Prior experience in the e-commerce landscape, specifically with marketplaces.
- Advanced proficiency in data management, merchandising databases, and MS Excel/Powerpoint.
- Strong presentation building and multitasking skills for retailer sell sheets and Line Review proposal submissions.
- Ability to manage physical sample logistics (picking/packing samples) and willingness to travel 4–5 times a year for trade shows in SoCal, Las Vegas, New York, Chicago.
- Exceptionally organized, self-motivated, and capable of managing tight timelines during peak line review seasons.
- Problem solver and can work independently.
- Must be legally authorized to work in the United States without sponsorship.
Responsibilities
- Proactively identify, evaluate, and develop new online and offline sales channels to expand market share and drive revenue growth.
- Travel occasionally (4–5 times per year) to key industry trade shows (including Southern California, Las Vegas, New York, Chicago, and San Diego) to support the team, network with prospects, and represent the brand.
- Leverage e-commerce expertise to optimize digital sales and explore new online retail opportunities.
- Lead the preparation and submission of materials for major retailer Line Reviews, navigating the peak operational window from November through May/June.
- Design and populate highly accurate retailer price lists, presentation templates, and customized “Sell Sheets” to ensure the sales team is equipped for success.
- Synthesize and pull pricing and product information directly from the internal Merchandising database to ensure total data alignment.
- Support the strategic execution of Line Reviews and ongoing operational needs for tier-one accounts, including Walmart, Sam’s Club, Costco, and Target, Kroger, Albertsons, and other large retailers etc.
- Generate regular sales reports, track KPIs, and calculate broker commissions accurately.
- Manage Purchase Order (PO) fulfillment processes and collaborate with logistics to ensure seamless execution.
- Take a hands-on approach to managing physical inventory samples, including grabbing, picking, and shipping unit/case samples for retail buyers.
- Perform other duties as assigned by management.
Benefits
- Medical Insurance
- 401(k) Retirement Savings Plan with 4% Company Match
- Paid Time Off
- Employee Discount
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
