Sales Operations Manager - Mammoth Lakes Mountain Club

Limelight Hotels•Mammoth Lakes, CA

1d•Onsite

About The Position

The Sales Operations Manager is responsible for leading Mammoth Lakes Mountain Club operations, exceeding guest expectations, and executing the sales and marketing strategy. The Sales Operations Manager is also responsible for sales efforts, enforcement of all club rules and regulations, member wait list cultivation and managing all administrative responsibilities. Administrative duties include, but are not limited to, new member application process, token redemption, tracking, and reconciliation, as well as leading all member communication. This position reports to the Director of Outlets. The salary range for this position is $71,000 - $75,000 plus sales incentive plan. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus.

Requirements

Bachelor’s degree or equivalent in experience preferred
5 years’ management experience in sales & marketing required, preferably in a leadership role within the private club sector
Knowledge of private club, hospitality, membership, and customer service operations, including industry trends and best practices
Proficiency in Microsoft Office Suite and business management systems
Strong analytical, critical-thinking, and problem-solving skills with keen attention to detail
Ability to exercise sound judgment, make independent decisions, and handle confidential information with discretion
Excellent verbal, written, and interpersonal communication skills
Strong customer service orientation with the ability to build and maintain positive relationships with members, guests, and colleagues
Ability to prioritize and manage multiple projects, deadlines, and competing priorities in a fast-paced environment
Demonstrated organizational and time-management skills with a high degree of accuracy
Ability to analyze information, identify opportunities for improvement, and make effective recommendations
Strong leadership and teamwork skills, with the ability to foster collaboration and accountability
Ability to maintain accurate records, documentation, and operational processes
Self-motivated, adaptable, and capable of working independently with minimal supervision
Experience working effectively in a team-oriented and collaborative environment
Ability to perform effectively under pressure while maintaining professionalism and service standards
Flexibility to work evenings, weekends, holidays, and other hours as business needs require

Responsibilities

Support daily operations of the Club, partnering with leadership and staff to deliver exceptional member experience and exceed service expectations
Lead overall Club operations to ensure seamless execution of all activities and services
Develop and execute membership sales and marketing strategies to drive prospect engagement, waitlist growth, and membership conversions
Partner with the Director of Outlets to maintain premium service standards, enhance member satisfaction, and minimize membership attrition
Manage the full membership lifecycle, including applications, onboarding, background checks, membership records, waitlists, and CRM data integrity
Oversee member benefits and token redemption programs, including ski passes, day passes, lockers, and parking allocations, ensuring accurate tracking and reconciliation
Serve as a primary point of contact for members, responding promptly to inquiries, fostering relationships, and facilitating connections between members and prospects
Coordinate member communications and engagement initiatives, including events, seasonal programs, policy updates, dues notifications, and special announcements
Monitor and enforce Club rules and regulations while exercising sound judgment to address unique member situations
Support financial and operational management by tracking expenses, forecasting budgets, managing labor costs, and reconciling membership-related allocations
Partner with Accounting to manage annual membership dues collection and resolve outstanding balances
Collaborate with senior leadership, including Asset Management, Sales, and Marketing teams, to support pricing strategies, membership growth initiatives, and long-term Club objectives
Other duties as assigned