Sales Operations Manager - Governance Specialist

ADP • Chicago, IL

4d • Hybrid

About The Position

ADP is hiring a Sales Operations Manager – Governance Specialist as part of the Sales Enablement team within Worldwide Commercial Operations. This role defines AI content guardrails, risk, controls, compliance, workflows, and escalation paths. This is a hybrid position, 3 days per week in the office and 2 days per week from home. Qualified candidates must live within commutable distance to one of our commercial offices and be willing to work on a hybrid schedule.

Role Purpose:
Ensures all AI-generated outputs meet legal, compliance, and brand standards while maintaining safe and ethical AI practices.
Defines governance frameworks, risk controls, and escalation paths for AI-generated content.
Builds trust and scalability by embedding compliance into AI workflows.

Key Focus Areas:
AI content compliance and risk management
Governance frameworks and approval workflows
Bias, hallucination, and data privacy risk mitigation
Policy definition and enforcement

Core Deliverables:
Governance policies and compliance frameworks for AI outputs
Approval and escalation workflows for sensitive content
Risk audit findings and mitigation recommendations
Documentation for traceability and version control

Ways of Working:
Partners with legal and compliance teams to define standards
Conducts audits and monitors for risk signals in AI outputs
Implements approval layers and human-in-the-loop processes
Educates stakeholders on governance requirements and best practices

Cross-Functional Partnerships:
Legal, compliance, and security teams for regulatory alignment
Agent Enablement and Orchestration teams for workflow integration
Prompt Engineer to embed guardrails into prompts
Sales and enablement teams for adoption and awareness

Success Metrics:
Compliance adherence and reduction in risk incidents
Audit pass rates and governance coverage
Trust in AI-generated outputs across stakeholders
Effectiveness of escalation and approval processes

Role Interdependencies:
AI Messaging Specialist identifies quality and risk signals
Prompt Engineer embeds guardrails into prompts
Agent Enablement and Orchestrator implement governance in workflows
Governance Specialist owns policy, compliance, and risk management

Requirements

• Experience in compliance, risk management, legal operations, privacy, security governance, content governance, or regulated communications
• Strong understanding of AI risks such as hallucination, bias, privacy exposure, unsupported claims, data leakage, and inaccurate personalization
• Ability to design clear approval tiers and escalation paths
• Experience writing policies, standards, procedures, or governance documentation
• Strong collaboration skills with Legal, Compliance, Security, Product, Enablement, and Sales
• Ability to balance risk reduction with business usability
• Excellent communication and training skills
• Familiarity with NIST AI RMF, responsible AI frameworks, privacy frameworks, or model risk management
• Experience with GDPR, data privacy, financial services, HR technology, or regulated customer communications
• Experience auditing content, systems, or AI outputs
• Experience designing human-in-the-loop controls
• Familiarity with logging, traceability, version control, and exception management

Responsibilities

• Defines AI content guardrails, risk, controls, compliance, workflows, and escalation paths.
• Ensures all AI-generated outputs meet legal, compliance, and brand standards while maintaining safe and ethical AI practices.
• Defines governance frameworks, risk controls, and escalation paths for AI-generated content.
• Builds trust and scalability by embedding compliance into AI workflows.
• Partners with legal and compliance teams to define standards.
• Conducts audits and monitors for risk signals in AI outputs.
• Implements approval layers and human-in-the-loop processes.
• Educates stakeholders on governance requirements and best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed