Sales & Operations Execution (S&OE) and Service Performance Manager
About The Position
At CJ Schwan’s, we don’t just make food — we help create moments that matter. From kids devouring pizza after soccer practice, to students laughing over dumplings in a cafeteria, to families enjoying pie during the holidays, our team members play an important role in bringing those everyday moments to life. Our portfolio includes iconic pizzas, global flavors and timeless desserts from brands like Red Baron®, bibigo®, Tony’s®, Big Daddy’s®, Freschetta®, Pagoda®, Edwards® and Mrs. Smith’s®. Enjoyed in homes, schools, restaurants and just about everywhere people shop and eat, our products reflect a commitment to quality, innovation and the power of food to bring people together. As the S&OE and Service Performance Manager you will drive short-term (0-13 weeks) supply chain execution and deliver best-in-class service across a national customer base. In this highly visible role, you’ll connect planning to execution—turning demand and supply variability into clear decisions that optimize service, inventory, and revenue.
Requirements
- Bachelor’s degree in Supply Chain, Business, Engineering, or related field
- Minimum 7 years of experience in supply chain, planning, customer service, or operations within a CPG or similar environment
- Proven experience in cross-functional leadership and decision-making in a fast-paced environment
- Strong analytical skills with experience translating data into actionable insights
Nice To Haves
- Experience leading or participating in S&OP/S&OE processes, preferred
- Familiarity with ERP/APO/IBP or similar planning systems, preferred
- Experience with service metrics (OTIF, case fill rate, service level agreements), preferred
Responsibilities
- Lead end-to-end S&OE execution, aligning demand, supply, and deployment over the short-term horizon
- Turn supply constraints and demand shifts into clear, data-driven decisions on allocation, substitution, and trade-offs
- Own national service performance; proactively identify risks and drive mitigation with cross-functional teams
- Analyze service gaps (e.g., stockouts, shortages) and lead root cause resolution and continuous improvement
- Facilitate weekly service huddles to drive alignment, visibility, and rapid decision-making
- Act as the central connector across Planning, Sales, Customer Service, and Operations
- Build and improve S&OE processes, governance, KPIs, and reporting to enhance service and responsiveness
Benefits
- Eligibility for a 15% annual incentive bonus, which is based on organizational performance.
- Comprehensive health benefits
- Time off programs
- Retirement and financial offerings
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What This Job Offers
Job Type
Full-time
Career Level
Senior
